Senior Retail Operations Manager, eCommerce

Job DescriptionABOUT THE ROLE AND OUR TEAM:The Knot Worldwide has an opportunity for a Senior Retail Operations Manager on our eCommerce Business team. As the primary operational point of contact to our Retailers they will ensure a seamless experience for our couples to create, sync and add their gifting registries under so that their guests and families can easily find them. This is a collaborative role working with our data, engineering and business development partners to ensure a smooth onboarding and off boarding experience. This role will develop strong relationships with our retailer partners optimizing and standardizing how data is shared and evaluating opportunities for growth and optimization.RESPONSIBILITIES:Relationship Management: Act as the primary operational liaison to our Retailers in partnership with Business Development for onboarding, account management, and offboarding of partners Create support plans to meet contractual requirements in collaboration with all necessary stakeholders Monitor integration performance daily and escalatetriage issues with internal or external teams Work with Retail partners to understand their technical roadmaps that could impact The Knot user experience Present Retailer SLA performance on a regular cadence to educate and support partners toward optimal integration healthProcess Optimization: Regularly monitor & test registry creation functionality, product synchronization, and attribution Strategize and implement best practices to constantly improve partner sentiment Maintain integration documentation and update as changes occur or nuances arise Work with technical teams to address system errors or inconsistencies Support the implementation of SOXs processes related to revenue assurance Identify program opportunities and develop data-driven strategies for improvement andor innovationBilling: Assist Revenue Operations Manager with analyzing billing data to identify trends, discrepancies, and areas for process improvement Identify, prioritize and project manage internal and external data or tracking issues blocking billing accuracy Assist in audits or compliance reviews by providing documentation and reports on billing activities and practicesSUCCESSFUL SENIOR RETAIL OPERATIONS MANAGER CANDIDATES HAVE: 6-8+ years of eCommerce operations experience preferred Bachelor's Degree preferred Self-starter with a solutions-oriented mindset and a desire to ideate, test, and iterate processes in collaboration with peers Excellent time-management, organization and multitasking skills, ability to manage all assigned projects and meet deadlines Strong communication skills and confidence navigating complex topics Technical experience including some or all of the following: Data troubleshooting and analysis via Qlik, Excel, SQL, Python, etc. Affiliate web tracking technology (i.e. tracking URLs, Pixels, Browser Cookies) Monitoring, troubleshooting, and validating data exchanges via SFTP and API Figma, Lucid, andor Matillion experience a plus Operations experience related to eCommerce Technical Projects, including project management and day-to-day in ticketing systems like JIRA, Pivotal, and AsanaAbout UsAt The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference! WHAT WE LOVE ABOUT YOU: You Dream Big. You iterate and experiment to drive innovation. You Love Our Users. You keep our global community at the center of everything you do. You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion. You Hustle Every Day. You favor urgency and own your outcomes. You Win Together. People are at the heart of our success and you play as a team.WHAT YOU LOVE ABOUT US:We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.We are seeking applicants residing in the Central or Eastern US time zones to facilitate effective communication with the company's headquarters in Chevy Chase, MD.US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.About the TeamWHAT WE DO MATTERS: Here at The Knot Worldwide, we believe in doing work that matters. In more than 16 countries around the world, The Knot Worldwide's leading family of brands-including The Knot, WeddingWire, Bodas, The Bash, The Bump, and more-help people take celebration planning from inspiration to action. When you join our global team, you'll be a part of a diverse group of individuals passionate about serving and enabling our communities to celebrate the moments that make us.

Created: 2025-01-10