Mid Market Customer Success Manager

DescriptionThe Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys collaboration, taking on new challenges, and "failing forward" together in this dynamic environment. Please note this is a hybrid role in our New York City office.About The RoleBuild strong relationships with our clients to understand their needs and ensure their success with Serve as the main point of contact and liaison between clients and the rest of the teamEmpower customers to connect their goals and challenges with the solution in Take ownership of new accounts and manage their onboardingLeverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scaleLead online webinars, consultations, and one-on-one demos to educate customers on the features of our productStay in touch with clients to ensure that they're realizing the full potential of Build, own, and execute client success and engagement plansNavigate client organizations to uncover additional product applications & opportunities for partnershipSpearhead internal cross-functional improvement projectsRepresent voice of the customer and influence product development roadmapPartner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities Requirements3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizesSuperb written and verbal communication skillsPositive attitude, empathy, and high energyAbility to take initiative and adaptPrior experience in strategy consulting - advantageStrong customer-facing and presentation skills with the ability to establish credibility with executivesSome travel included for customer visitationBA or BS degreeVisa sponsorship for this role is currently not is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.For New York City-based hires only: Compensation Range: $100,000 - $130,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive andor earn a discretionary bonus andor equity based on Company's plans and in accordance with Company's policies. Compensation finally awarded to the candidate will be commensurate with the candidate's skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locationsSocial TitleMid Market Customer Success ManagerSocial DescriptionWe're on a mission to make people work simpler, more productive and enjoyable! Join and help us make it happen!About The Team (Internal)Build strong relationships with our clients to understand their needs and ensure their success with Serve as the main point of contact and liaison between clients and the rest of the teamEmpower customers to connect their goals and challenges with the solution in Take ownership of new accounts and manage their onboardingLeverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scaleLead online webinars, consultations, and one-on-one demos to educate customers on the features of our productStay in touch with clients to ensure that they're realizing the full potential of Build, own, and execute client success and engagement plansNavigate client organizations to uncover additional product applications & opportunities for partnershipSpearhead internal cross-functional improvement projectsRepresent voice of the customer and influence product development roadmapPartner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities Internal requirements3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizesSuperb written and verbal communication skillsPositive attitude, empathy, and high energyAbility to take initiative and adaptPrior experience in strategy consulting - advantageStrong customer-facing and presentation skills with the ability to establish credibility with executivesBA or BS degree

Created: 2025-01-08