Server

The Role...At Soho House a Server is responsible for understanding, discussing and educating members and guests all menu items, allergies associated (if applicable) while also presenting an approachable and elevated experience by following Soho House Service Standards. The Server plays a crucial role in ensuring the success of service and guest satisfaction. Also, collaborates with other team members and completes pre-service and post-service duties, accurately entering orders into POS and being attentive during service to support additional member or guest request.A successful Server maintains a positive and influential attitude, is detail oriented, process driven and flexible while working under pressure to ensure seamless communication is maintained through the Front of House (FOH) and Back of House (BOH) staff.Main DutiesDevelop and maintain professional relationships with all coworkers and management as well as complete checklists on all trained processes learned in Club SchoolPositively influence members and guests experience by elevating the dining experience with food and drink pairing options and discussing specials to drive sales through consistent and approachable communication and the highest level of service in accordance with Soho House StandardsMaintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate any forecasted riskComplete all check out reports at the end of each shift and have it double checked and signed by managementAdhere to health and safety policies as well as all Company policies, procedures, standards and local, state, and federal law as applicableEnsure food orders are finished being plated and coursed out correctly before appropriately serving to membersguestsAssist runners and bussers when possible with expo and service bar tickets to support all table ordersClean and stock server alley and bar area, polish silverware, plates andor glassware as neededKnowledge of the menu, with the ability to make suggestions who asked by members andor guestsPerforms other duties as assigned by supervisormanager Required SkillsQualificationsMinimum of 2+ years' experience in similar capacityThrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressureMust be hospitable, approachable, passionate about customer service and respectful towards colleagues and guestsMust be able to demonstrate competency as outlined in the training schedule and Club SchoolMust be able to work flexible shifts and schedules, including weekends and holidays as neededAbility to take direction, work in a team environment and autonomouslyTips certified and POS knowledgePhysical RequirementsMust be able to seize, grasp, turn and hold objects with hands.Must be able to make periodical fast paced movements are required to go from one part of the property to others.Must be able to move, pull, carry or lift at least 20 pounds.Must be able to occasionally kneel, bend, crouch and climb is required.Must be able to perform physical activities such as lifting, cleaning, and stooping.Must be able to stand, walk, lift, and bend for long periods of time.Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.Why work with us...Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% matchPaid Time Off: Full- Time Employees have sick day's + vacation daysCareer Development: Soho House can progress your career domestically or internationally as well as managerially or technicallySoho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainabilityLearning & Development: An extensive range of internally and externally run courses are available for all employees.Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.Pay Range$11-$11 USD

Created: 2025-01-08