Assistant General Manager - (The Shops - 20 Hudson ...

ResponsibilitiesRelated Hudson Yards Manager is the brain, heart and soul of Hudson Yards. Just as Hudson Yards is transforming the world's most spectacular skyline, Related Hudson Yards Manager is reimagining community. We are a collaborative force driven by expertise, ingenuity and passion. We pay attention to our tenants in a way that shatters tradition. We understand who they need us to be and where they need us to be even before they do. Equipped with an ever expanding range of amenities and resources, we strive to help our tenants be productive and happy. Wherever we are today, we are committed to be in a better place tomorrow. Where do we draw the line? We don't. Role SummaryThe Hudson Yards Assistant General Manager, in conjunction with the Senior General Manager, Director of Operations, and Security Director are responsible for enhancing the shopping center by identifying center objectives, while providing excellent management and administrative support for property, security and engineering staff and fulfills all tasks described in the job description in compliance with all company policies and procedures.Key ResponsibilitiesTasks include, but are not limited to, the following:Accounts Payable:Timely, accurate processing of Accounts Payable operationsEstablishes and maintains good vendor relations and accounts in cooperation with the Property Coordinator and Office ManagerAccurately processes vendor invoices for timely payment according to RCMC operational procedures Maintains up-to-date vendor files on siteAccounts Receivable:Timely, accurate processing of Accounts Receivable operationsReviews tenant work order billing monthly for accuracy, timely processing of recurrent and non-recurrent charges and appropriate adjustments according to RCMC's operational proceduresReviews and confirms accuracy or adjust for accuracy, all financial reports including: Delinquency reports, occupancy reports, and Tenant chargebacksReviews and maintains accurate tenant arrears records and pursues collection according to RCMC's operational proceduresGeneral Office Administration:Assists General Manager in developing, updating, and implementing SOP's for various departments, as well as policies and procedures that when followed, result in the maintenance of the property in a consistently clean manner, where all building systems are observed and attended to promptly and efficiently, while minimizing any unnecessary disruption to our guests.Maintains current, accurate tenant data, including tenant Retail Unit (RU) inventory and tenant emergency informationMaintains accurate, up-to-date status accounting of rental units, including occupancy status report as directed by the General ManagerMaintains accurate, efficient files for all site administration, including: tenant files, applicant files, vendor files, operational procedures files, work-order files, newsletter files, AR files, etc. as directed and working with the General Manager where appropriatePrepares and processes appropriate written communication, i.e., memos, letters, reports, insurance incident reports and notification, terpret lease abstracts related to Tenant Allowance, review tenant submissions for completeness, and coordinate necessary approvals and reimbursements.Collaborate with the Related Energy Team to ensure tenant submeters are properly installed, functioning, and billed correctly.Ensure tenant compliance with city agencies, including DOB and FDNY, and confirm timely closure of permits with required sign-offs and Certificates of Occupancy.Specific Site Administration:Assists General Manager in overseeing all Management Office Administrative staff, front desk, and security.Actively contributes and supports the Leasing Representatives in developing and implementing the Center's leasing strategy.Assists General Manager with the preparation of budget and reforecasts, as well as significant oversight of the operating expenses for the Center. Prepares and reviews financial reports on monthly, quarterly and annual basis complying with requirements in management services agreement, with copy to the General Manager.Assists General Manager with overall facilities management, including the inspection of facilities and equipment to determine extent of service and equipment required. Maintains relationships with Vendors to facilitate maintenance, repair, or renovation and obtains bids for additional work from outside contractors, pursuant to client. Vendor and service provider interaction daily to ensure that goods or services are being received per contracts in place.Available for MOD (Manager on Duty) based on schedule. Be available for weekday committee meetings or other events as well as be available to return to the property in the event of an emergency as determined by the General spects the property on a regular basis to ensure building operations are performing according to standards and procedures.Conduct regular inspections of the building, assessing overall cleanliness, including restrooms, tenant storefronts and back of house areas.Administers the site's compliance program (where applicable) efficiently and accurately according to the program's regulations and RCMC's operational proceduresPrepares and maintains the appropriate forms and certifications for the site's regulatory program and prepares and maintains appropriate leases, lease renewals, andor lease addenda, according to RCMC's operational procedures and program requirementsAdministers the site's regulatory program if applicable, in timely, efficient mannerPrepares, processes, and maintains files of all necessary communicationsConducts and documents the move-inmove-out inspections (and new tenant orientation) and annual inspections as necessaryMaintains complete documentation regarding incidents reported by police and tenants, etc.Perform timely move-inmove-out coordination in cooperation with Property Coordinator following RCMC's operational proceduresTenant RelationsProfessionally represents the Company and develop strong relationships with existing and prospective tenants. Proactively respond to tenant issues, conduct formal and informal tenant meetings to promotediscuss marketing, operations and security.Handles all tenant complaints expeditiously, diplomatically, and professionallyResponsible for providing high-quality, efficient, friendly and energetic service.Maintains work-order records and communication with Engineering on work-order status to respond to tenant inquiries regarding work-order statusEnforces the rules and regulations of the site and appropriate regulatory programs and maintains written documentation of all significant violations and their resolutions.Benefits:Comprehensive Medical, Dental, Vision, Life, Disability & Flexible Spending AccountsPaid Time Off & holidays401(K) Tuition reimbursement Robust modern fertility programIncentive bonus programCommuter benefits Employee Assistance Program & more!Compensation:$120,000 - $130,000 + Discretionary Bonus#LI-NG1#RMC QualificationsEducation and Professional Qualifications3- 5 years of experience in shopping centers or equivalent retail environmentBachelor's Degree from a 4-year college or university preferredAbility to read, analyze and interpret complex documentsEffective writing and communication skills in public speakingExperience with high-level budgeting, accounting and financial analysisStrong interpersonal and relationship skillsAbility to adapt to changing work environmentKey Role Skill SetLove working with and serving our customers. Customer satisfaction and value creation are an essential part of performanceStrong character and work ethic, as this role will require a significant depth of involvementUnique, diverse and powerful customer experience management skillsClear and demonstrated decision making capabilitiesExcellent financial leadership and experience for large retail assetsKnowledgeable and experienced in real estate operations and constructionAbility to organize and prioritize work loadsProficiency in Microsoft Word, Powerpoint, and ExcelExcellent written and verbal communication skillsExcellent project management skillsAbility and commitment to learn new material quickly and upgrade skillsSelf-starter with the ability to work independently and within a team OverviewRelated Management Company is the owner and operator of a premier portfolio of assets valued at over $60 billion. Our operating portfolio consists of a diversified mix of properties including luxury rental buildings, retail and commercial space, luxury condominium residences, affordable, and workforce housing located throughout the United States.As the owner and developer for the majority of the RMC portfolio, we have ensured that our buildings are the best assets in their respective submarkets. We provide a diligently maintained property management platform with dedicated professionals who consistently exceeds our residents' and commercial tenants' expectations. Our dedication to providing the highest and most personalized level of service is one of the hallmarks of the company and a key differentiator in the market. For more please visit .Related is an Equal Opportunity EmployerFor information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at

Created: 2025-01-08