Full Time Sales Team Lead, Google Store

Job DescriptionGoogle Sales Team LeadMosaic is the leading North American integrated marketing and sales agency, specializing sales, training, experiential, and digital & virtual solutions. At Mosaic, we are never satisfied with the status quo and are in constant search for new ideas and new ways to help our clients build their brands amidst the evolving dynamic of empowered consumers, leveraging new technologies and approaches. Together as a team we deliver for those results to our clients every day. Mosaic is not about standing out from the crowd - we lead it! The Google Sales Team Lead will be expected to support the sales associates (Guides) by training, motivating, and coaching to create a radically helpful consumer experience. Team Leads will serve as support for customer escalations, working to effectively and professionally resolve issues, also utilizing those skills to mentor employees on handling escalations. The Team Lead must also have an extensive knowledge of brand products and services in order to effectively empower the Guides to drive an interactive consumer experience by promoting the latest brand mobile devices, phones, tablets, wearables, and accessories. They will lead the way in delivering a transformational experience in-store by recommending product and service solutions to fit their needs. The Team Lead will work closely with all brand and agency management, as well as associates within the store, to build and maintain strong relationships, maintain morale, while providing the absolute best consumer experience.ResponsibilitiesConsumer Experience and Sales Fully accountable for execution of sales initiatives Fully accountable for execution of consumer experience initiativesSupervise personnel to: Meet and exceed assigned goals for: consumer experience and reputation, sales and service, revenue and productivity Consistently demonstrate excellent interpersonal, leadership, and coaching skills Create a work environment where motivated people can excel, exceeding daily ownership goals Oversee floor experience - act as floor leader to ensure consumers receive a radically helpful experience Own consumer coordination and welcome process Support team and assist with consumer interactions and transactions Coach associates on opportunities with consumer interactions, recognize positive performance and hold associates accountable for poor performanceManagement and Development: Inspire and engage associates by motivating team to succeed Promote passion, pride and commitment Lead by example and serve as a resource for product knowledge Develop associates for growth and promotion by delegating appropriate responsibilities and inspecting completion Coach to all competences (Kornferry) to ensure consistency of expectations within location Improve associate engagement through appropriate behaviors and actions Observe and coach associates to provide feedback around consumer experience technique effectiveness and providing excellent consumer service Resolve quickly any fraud issues communicated by security; may involve working with security or finance teamsProduct Launches: Partner with management and other appropriate parties to successfully launch new products, services and processes and to review staffing forecast plan Actively inspect post-launch and drive improved results with best practices Inspect that associates are properly trained on new products and promotions to demonstrate and discuss with confidence Report concerns with associates' knowledge andor behavior, and provide additional coaching andor discipline as appropriate Coordinate with security, facilities and space management to ensure smooth product launch-day execution including operations, staffing and scheduling Responsible for activity in space at all times Employ scheduling tool to properly staff and meet business needs, training and special events such as product launches.Merchandising and Sales: Accountable for adhering to the merchandising standards Instill a sense of pride and ownership in space appearance - where all associates understand the space is the face of the brand to every pliance: Drive compliance of procedures and policies Ensure timely completion of required training to empower personnel to succeed Implement, execute and inspect existing and new retail programs, tools and training Responsible for ensuring the training for associates to ensure they have the appropriate level of systemtool access for their roles and responsibilities.Other: Manage 6-8 MOD segments per week Report fraudulent activity to security Continuously display high integrity Develop strategic perspective and champion change Inspire others to high performance through collaboration and teamwork Utilize professional expertise to solve problems and analyze issues Capture initiative and strive for results Assist management in assigning the following: breaks, openingclosing tasks, & holding team accountable to their attendance Support management needs Other duties as assigned.Qualifications 3+ years salesconsumer service experience in a retail environment, preferably for hi-tech consumer electronics 1-3 years' previous leadership experience in the telecommunications or consumer service related industry Effective communication, presentation and interpersonal skills Strong organizational skills with attention to detail Experience working with any of the larger consumer electronics stores technology. Demonstrates passion for leading edge technology and product solutions. Possess strong written and verbal communication, and working knowledge of G-Suite Have a strong working knowledge of standard operating procedures Experience conducting coaching and positive reinforcement. Ability to work flexible schedule including nights and weekends.Knowledge, Skill and Ability Requirements (i.e. "planogram" software expertise, operations, scheduling, presentation skills): Excellent communication skills and demonstrated ability to meet or exceed performance standards Ability to motivate team Ability to work flexible hours, including evenings, weekends and holidays Work with associates to elevate skills and performance, providing coaching on opportunities for improvement Maintain knowledge of all brand products - complete training and support associates with required training on current and upcoming products.Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following: Medical, Dental, Vision, and Telehealth Basic Life Insurance and AD&D Voluntary Life Insurance Short Term and Long Term Disability Flexible Spending Account Health Reimbursement Account 401(k) match Legal Insurance Pet Insurance Employee Assistance Program Employee Discount Program Tuition Assistance Plan Paid Time Off and Company Paid Holidays About UsAcosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.The Acosta Group, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. The Acosta Group may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The Acosta Group reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.The Acosta Group, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. The Acosta Group may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov) The Acosta Group is an Equal Opportunity Employer.We are committed to providing accommodations for persons with disabilities. If you require accommodation, please contact , we will work with you to meet your needs, to the extent required by law.By submitting your application, you agree with and accept the Acosta Privacy Statement and Terms of Conditions.

Created: 2025-01-08