Credit and Collections Agent

About the Job:The Credit and Collection Representative is responsible for contacting customers to collect payment for past-due invoices. The Credit and Collections Representative handles customer service issues by interacting with clients and internal departments to expedite customer past due payments and resolve customer disputes to decrease outstanding invoice balances.Job Description:Collect payments on past-due invoices Prepare aging report and sort by the severity of the delinquency Run daily reportsProcess Credit Applications and set credit lines within guidelines set by the Credit and Collections SupervisorPrepare recommendations for Increase or Decrease of credit limitsDelete accounts and purge records if an account is paidInvestigate invoice payment discrepanciesProcess payment adjustments and write-offs as neededReprint and send invoice(s) and statements for outstanding balancesProcess daily email communication correspondencesNavigate multiple computer applications while on the phone with customersRequirements:High school diploma or equivalent1 year of credit and collections experienceComputer Skills: SYSPRO, Windows, Outlook, Word and ExcelExcellent communication skillsProfessional appearance and attitudeAttention to detail with a strong sense of urgencyAbility to build rapport and maintain customer relationshipsEnthusiastic, Independent, self-motivated with a strong work ethic

Created: 2025-01-06