Restaurant General Manager

The General Managerprovides and maintains inspirational leadership and direction to the management team and staff members. The General Manager consistently sets the tone of trust and accountability, maintaining a focus on driving topline initiatives, while maintaining cost controls and service standards to ensure a maximum revenue driving and guest experience. The General Manager is responsible for oversight of the front of house managers and teams for the following departments:PRINCIPLE DUTIES AND RESPONSIBILITIESDevelop and communicate a departmental strategy that is aligned with the property and brand and lead in its executionEstablish goals to optimize performance and hold the department leadership team accountable for desired outcomesProvide inspirational leadership to enliven our service and brand standardsSupervise and manage team members and day-to-day operations understanding positions well enough to perform duties in team member absence. Ensure and maintain the productivity level of staff membersAssist staff members on the floor during meal periods and high demand timesProvide excellent customer service to all staff members, and respond quickly and proactively to staff concernsMonitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action. Respond quickly and proactively to guest's concerns and take ownership of guest complaintsproblems until they are resolved or addressedImprove service by communicating and assisting staff members to understand guest needs, providing guidance, feedback and individual coaching when neededMeet with guests on an informal basis during meals or upon departure to obtain feedback on food & beverage quality, service and overall satisfactionStay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the marketIdentify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.Identify the developmental needs of others and provide opportunities for growth and development to maximize talentDevelop the departmental budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressedMaintain a positive cost management index for departmental operationsOversee the financial aspects of the department including purchasing, payment of invoices and payrollEnsure proper controls are in place and polices are established and followed by all team membersEstablish and maintain open, collaborative relationships and ensure direct reports do the sameEnsure regular, ongoing communication occurs (e.g. daily pre-shift meetings, divisionaldepartmental meetings, attendance at regular management meetings)Recruit and select talented managers and staff members who will enhance the 1 property's culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demandsCreate a learning atmosphere with a focus on continuous improvementProvide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performanceUtilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by exampleBuild and maintain an organizational culture that maximizes employee engagement and attracts top talent. Ensure the environment of the department emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Encourage and build mutual trust, respect and cooperation among staff members as well as members of managementREPORTING RELATIONSHIPSReports to the Director of Food & Beverage. The General Manager has oversight for front of house leaders and team members in the following departments:REQUIRED:A post-secondary diploma or degree in a field of study related to this profession; 2 years of experience in a comparable position andor an equivalent combination of education and experienceDetailed Food and Beverage knowledge; demonstrated strong leadership and strategic planning skills; and proven achievements in optimizing guest and team member engagement and financial performanceExperience successfully leading in a fast-paced environment and prioritizing demandsStrong interpersonal, team member relations and leadership abilitiesWell versed in Food & Beverage financial aspectsTechnically savvy and familiar with Food & Beverage operatingbudgeting systems and spreadsheetsAbility to identify and solve problemsProfessional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and cultureExcellent verbal and written communication skillsFlexibility to meet the demands of a 24-hour operationPREFERRED:Fluency in a second language other than English

Created: 2025-01-06