CX Operations

About ClayClay is a creative tool for growth. Our mission is to help businesses grow - without huge investments in tooling or manual labor. We're already helping over 100,000 people grow their business with Clay. From local pizza shops to enterprises like Anthropic and Notion, our tool lets you instantly translate any idea that you have for growing your company into reality. We're looking for sharp, low-ego people to help us turn every business's creative ideas into a reality. Check out our wall of love to learn more about the product.Why is Clay the best place to work in New York?Customers love the product (100K+ users and growing)We're growing a lot (10x YoY for the past two years)Incredible culture (our customers keep applying to work here)In-person work (beautiful office space in Flatiron)Well-resourced (raised a Series B in June 2024 from investors like Sequoia and Meritech)CX Operations @ ClayAs Clay's first CX Operations hire, you'll be the architect of our customer experience strategy. You'll design and implement systems that ensure every customer-from self-serve users to enterprise clients-receives an exceptional, personalized experience. Your mission is to build the infrastructure, set success metrics, and drive strategies that not only support our thousands of users but also directly contribute to our revenue growth.Impact You'll HaveBuild a Customer Health Score that's so good it makes data nerds weepTurn our Growth Strategist team into a revenue-generating machineCreate expansion and churn risk signals that are basically customer relationship fortune-tellingDesign and implement systems that maximize Clay's customer support efficiencyWhat You'll Bring4+ years of experiencePrior SQL experience (good enough you can build queries on your own)CX ops or RevOps experienceExperience working at a start-upLive in New York City (or willing to relocate)Life @ Clay Based out of a central office on 19th Street in Manhattan's Flatiron District. We love the energy of in-person collaboration while also offering the flexibility to work from home when petitive salary and role trajectory: Roles, responsibilities, and comp grow as we doHealth insurance: Fully funded, high quality health, dental & vision coverage (including 80-100% therapy coverage)Visa sponsorship: We get it - it's an arduous process, but we're not scared of itPaid time off: We expect team members to take at least 3 weeks fully-disconnected per year, with a flexible vacation policy beyond thatFree lunch: Lunch is provided in office every dayParental leave & fertility support: IVF fertility benefits, egg freezing, and 4 months of paid parental leaveLearn more about Clay and what it's like to work with us right here!

Created: 2025-01-05