Senior Manager, Client Solutions

About AnnalectAnnalect is the Data & Technology arm of Omnicom Media GroupAnnalect's 2,000+ innovators leverage data and technology to help clients across Omnicom build relationships that matter - whether that means fostering consumers' trust in brands, building new experiences, or delivering advanced analytics where it's most needed. Annalect is the driving force behind Omni, Omnicom's unique open operating system, which works hand-in-hand with clients' and partners' data and tools, to orchestrate better marketing outcomes. Annalect's unique approach to data and technology - one that relies on transparency, neutrality, and interoperability - allows us to deliver purpose-built and scalable solutions that make data actionable. Our advanced teams of product leaders, data scientists, consultants, and engineers enable us to meet the business goals of our internal and external clients.Team OverviewThe Planit team is responsible for providing software solutions for media strategists (planners) to enter media plans, submit approvals, report media activity, consolidate budgets and work closely with account teams to achieve their media planning and reporting goals. We work closely with the strategy teams to ensure that the data is being captured accurately and thoroughly.Planit is a highly configurable and complete solution for capturing, consolidating, and reporting on local media activity across various markets. Once the data is entered, it is then aggregated, validated and available via a suite of custom and ad-hoc reporting tools.Position OverviewThe Senior Manager, Client Solutions is a non-technical role and responsible for the overall deployment and on-going, localregional support for specific clients using the Planit, OMG's global media planning consolidation platform. The role should also act as the product expert and ensure that the final deliverables meet the approved requirements.Key ResponsibilitiesSupporting Department Director in the deployment process for Planit and its core components for various OMG clientsProviding insight during client discovery meetingsAnalyzing and translating client needs into the templatized standard approachConfiguring platform to meet client business requirementsCustomizing training documentationCoordinating training schedule and conducting initial trainingsProviding UAT support pre-release of new enhancementsProviding consultation for creating new reportsBuilding relationships with key stakeholdersTraining new users on how to enter their data into the pre-defined input templatesProviding trouble-shooting assistance in all areas of the platformResolving escalated L2 support ticketsRecommending product enhancements based on local market feedbackAssisting in quality assurance and data qualityRequired Skills And Qualifications3-5 years of media agencymedia systems experienceStrong knowledge of the US media planningbuying process and media planning terminologySolid knowledge of Microsoft Office especially MS Excel and working with pivot tablesA technical mindset and general understanding of development, databases, business intelligence, data visualization and web applications is also idealExcellent written and verbal communication skills, multi-lingual is a plusAbility to communicate technical aspects to a non-technical audienceStrong relationship management skills between development and sponsor groupsStrong problem-solving skills to analyze complex problems, interpret account needs, and develop integrated, creative solutionsWork self-sufficiently to complete a project with a minimal supervisionPerks of working at AnnalectCulture! We have an incredibly fun, collaborative environment that encourages engagement and worklife balanceGenerous PTO that includes vacation days, personal days, a fantastic Summer Friday program and extended time off around the holiday season.As part of Omnicom, we have the backing and resources of a global billion-dollar company, but also have the flexibility and pace of a "startup" - we move fast, break things, and innovate.#LI-SY1This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualificationsskills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, benefits include: health insurance, vision insurance, dental insurance, 401(k), Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, vacation days, sick days, personal days, paid parental leave, paid medical leave, and STDLTD insurance pensation Range$84,000-$100,000 USDThis role is hybrid, requiring three (3) days per week in the office. The remaining two (2) days may be worked remotely. Specific in-office days will be discussed during the interview process, with flexibility to align with team needs. Please note that the number or required in-office days may be adjusted over time, potentially increasing the number of required in-office days based on business needs.Annalect, a division of Omnicom Media Group is An Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Review Our Recruitment Privacy Notice

Created: 2024-12-28