Sales Coordinator

Hotel: Portland Embassy Suites7900 Northeast 82nd AvenuePortland, OR 97220Sales CoordinatorFull timeAtrium SPIRIT where teamwork, passion and appreciation ignite service excellence Embassy Suites - Located on Airport Way - Portland Oregon Recently named one of the TOP PLACES to Work in Oregon both in 2023 & 2022 by The Oregonian Enjoy A Free Shift Meal, Free Parking & Travel Discounts when you join our Embassy Suites Family Full Time Position Day Shift *Pay range - $20.00 - $23.00 per hourThe Embassy Suites Portland Airport features 251 guest suites and 20,000 sq. ft. of meeting space. The hotel is located less than half a mile outside the Portland International Airport, seven miles from downtown Portland, and nine miles from downtown Vancouver. The hotel has convenient access to the light-rail public transportation reaching the suburban areas of metro-Portland.If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to WOW people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.The primary purpose of the Sales Coordinator is to provide a wide range of hotel administrative support tasks that enable the property sales and event managers to focus on revenue generating activities. Work Performed:The Sales Coordinator is tasked with the following duties, responsibilities, and assignments:In support of the property sales team, the role will greet visitors, answer phone calls (to include customer and brand call center reservations as well as general hotel inquiries), intake and process incoming lead information, handle reservation requests, research group billing inquiries, gather data as needed, compile reports, maintain files and prepare teract with group, catering, and business travel customers in person, via email, and over the phone to qualify and assist existing and future customers, including but not limited to making reservations at the customers request.Maintain communication with group customers regarding the status of their group room block. This may include entering rooming lists, monitoring pick up status, reporting status of current pickup, providing cutoff date alerts and making individual rooming list reservation changes.Assist property managers with sales duties as needed including, but not limited to, initial billing inquiries, commission payments, no-show status, sales system research, brand reward point administration, and scheduling appointments.Assist managers with RFP responses, proposals, contracts, BEOs, and meeting arrangements as needed.Send all local Convention and Visitors Bureau (CVB) requests for proposals (RFPs) received by the hotel to the Hotels assigned Lead Analyst for distribution per our internal protocols.Assist Catering & Events Manager (CEM) with reservation requests and building group master accounts in the brand system, as needed.Upload and maintain the group files within the sales system for all group bookings at the property level. This includes ensuring signed agreements are uploaded when all bookings are turned to definite bookings.Maintain inventory and create printed and electronic collateral to include coupons, flyers, and branded sales and marketing pieces.Unless the hotel is supported by a third-party social media company, such as The Media Group (TMG), maintain all social media accounts for the hotel with a minimum of four (4) postings per month to all channels. This includes responding to all comments and reviews on social. Complete brand required Sprinklr training for social media.Participate in Sales Department meetings.Provide additional administrative assistance as directed.Any and all other work as required to complete the primary purpose of the position.Qualifications:Required Prior Experience:Minimum one (1) year of experience in customer service or clerical experience.Preferred Prior Experience: Prior hotel sales office experience, particularly working in a fast-paced environment.Required Education:High School diploma or equivalentPreferred Education: Bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related majorRequired Technology:Proficient in Microsoft OfficePreferred TechnologyExperience with Sales System (Delphi.fdc or CITY) and the brands PMS (OnQ, Opera, etc.)Travel:Less than 5% travel requirement.Must possess a valid drivers license and reliable transportation and the ability to run off-property errands with minimal notice.Physical:Up to 8+ hours sitting at a desk and computer work.Other:Excellent written and oral communication skills. Ability to effectively petencies:(38) ORGANIZATIONAL AGILITYKnowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.(15) CUSTOMER FOCUSIs dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.(33) LISTENINGPractices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when heshe disagrees.__________________________________________________When youre an Atrium Associate, youre a part of a crucial workforce providing the ultimate Home Away From Home for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:Daily PaySignificant Travel Discounts on Marriott andor Hilton properties401k PlansMedical InsuranceOther property specific benefitsPlus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates._____________________________________________Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohbe la discriminacin y el acoso de cualquier tipo sin distincin de raza, color, religin, edad, sexo, origen nacional, estado de discapacidad, gentica, estado de veterano protegido, orientacin sexual, gnero de identidad o expresin, o cualquier otra caracterstica protegida por las leyes federales, estatales o locales. Esta poltica se aplica a todos los trminos y condiciones de empleo, incluido el reclutamiento, la contratacin, la colocacin, la promocin, la terminacin, el despido, el retiro, la transferencia, las licencias, la compensacin y la capacitacin.Notice of candidate Privacy Rights:

Created: 2024-11-18