Assistant General Manager

Assistant General ManagerDepartment: SalesEmployment Type: Full TimeLocation: Middletown, OHCompensation: $50,000 - $55,000 yearDescription The Assistant General Manager (AGM) is a key leadership role responsible for overseeing both front and back-of-house operations to ensure a seamless and exceptional dispensary experience. They support and guide the team, ensuring all operational needs are met while stepping in as needed to maintain efficiency and customer satisfaction. The daily grindLead and manage the dispensary staff, ensuring exceptional customer service and support for patientscustomers.Develop and maintain positive relationships with guests, addressing all inquiries, feedback, and suggestions in a timely and professional manner.Quickly resolve any in-store situations, demonstrating strong conflict resolution skills.Create and manage bi-weekly schedules for dispensary staff, ensuring adequate coverage and efficient use of resources.Act as a resource and coach for dispensary staff, providing guidance and support on industry news, product knowledge, and regulatory changes.Delegate tasks and responsibilities to dispensary staff, ensuring compliance with all relevant regulations.Collaborate with the General Manager to communicate information from the corporate retail team to dispensary staff.Act as the primary backup for the General Manager, managing all transactions and cash within the dispensary, including preparing bank deposits, counting drawers and safe, making change for register coin safes, requesting coinage for vault, and performing record-keeping duties related to all cash.Assist the General Manager in running the day-to-day operations efficiently as it relates to inventory and people terview potential candidates for dispensary staff positions, as directed by the General Manager.Train and develop dispensary staff on the POS System and State Inventory System.Oversee orders and deliveries, ensuring accurate information and timely delivery.Foster a positive company culture and atmosphere within the dispensary facility.Maintain accurate records of all dispensary activity, including cash, sales, vendors, and customerpatient information.Perform other duties as assigned by the General Manager.You're a great fit ifHigh School Diploma or General Education Degree (GED) required; (bachelor's degree preferred).Willing and able to work non-standard work schedules when necessary due to business needs.Proficient in MS Office Suite.Minimum of 4 years' experience of store managementAssistant Manager in a high-volume retail industry. Knowledge of cannabis or leadership experience.Proven ability to manage teams effectively.Excellent communication and customer service skills.At least 21 years of age.BenefitsMedical, Dental, and Vision BenefitsPaid Time OffRelaxedCasual Dress CodeLife InsuranceShort & Long Term DisabilityEmployee Assistance ProgramCompany Discount

Created: 2025-03-12