Customer Service Representative - Full Time

We are seeking to hire a full-time, bilingual (English and Spanish), customer service-oriented Contact Center Representative to provide customerpublic support. The ideal candidate for this role is passionate about ensuring excellence in service, responds quickly and effectively to customer inquiries, and is comfortable working in a fast-paced environment with a high call volume.Responsibilities for this position include: Managing a large number of incoming calls Identifying and resolving customer issues accurately and efficiently Providing high quality response to customer inquiries and needs Building sustainable relationships with customers through professional communication Providing accurate, timely, and complete information by using the right methods and tools Responding to customer inquiries relating to client services, providing appropriate solutions and alternatives, and following up to ensure full resolution Keeping detailed records of customer interactions, processing customer accounts, and filing documents Following communication procedures, guidelines, and policiesThis opening is for a full-time hybrid position located in the Lake Mary, Florida area. Applicant must be a permanent resident or citizen of the United States.Required Skills and Qualifications: 1-year or more customer support experience or experience as a contact service representative Bilingual (English and Spanish) speaking proficiency Strong communications skills, including phone communications and active listening Familiarity with CRM systems and practices Strong research and problem-solving skills Proficient with computers, switching between various applications and windowssessions on a laptop, downloading, opening, saving, printing, andor deleting files Demonstrated ability to handle sensitive and confidential situations Ability to handle crisis situations and deal with difficult inquirers High School Diploma or GED

Created: 2025-03-12