Asset Protection Service Associate - Wheaton Plaza

General Description The Asset Protection Service Associate role is to keep their store safe and profitable at all times by executing company programs and investigating any suspicious customer or associate activities or behavior in the store. Primary Responsibilities:Customer Service Greets and assists customers in finding products and delivers outstanding customer serviceDemonstrates WORTH behaviors consistentlyPartners with other team members when additional support is neededShrinkage & Safety Provides a strong visual presence on the sales floor to deter theftDrives Electronic Article Surveillance compliance through proper application of Asset Protection standards, including responding, logging and testing the systemParticipates in company Asset Protection and Safety programs and enforce standards as they relate to safety and securityMaintains, supports and communicates awareness programs in storeCoaches and trains all associates on the Store Shrink Action PlanMaintains a fair and consistent set of standards using excellent judgment and discretionDocuments significant theft incidents and preventionsReports infractions of company policy to Asset Protection andor store managementProvides support by aiding store leadership in morning meetings to communicate current shrinkage and safety topics to associates, as neededPerformance Standards Supports company shrink and safety initiativesConsistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, and attendanceCore Competencies & Accomplishments:Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and othersOwnership: Provide great customer service; cooperate and build positive,inclusive and respectful relationships; take accountability for your actions and outcomesIntensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgencyWhat you get:If eligible, we offer a competitive benefits package including medicaldentalvision, term life insurance, paid vacationholidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit JCPenney:JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.

Created: 2025-03-10