Assistant Manager - Performance Management & Customer ...

Job DetailsJob LocationIrvine Headquarters - Irvine, CAPosition TypeFull TimeEducation Level4 Year DegreeTravel PercentageNoneJob Shift1stJob CategoryLogisticsDescriptionAbout Hyundai GLOVIS America Inc.GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customer's products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.SummaryThe Customer Service and Performance Management Assistant Manager will play a key role in supporting the performance management and reporting for Hyundai, Kia, and Genesis wholesale objectives. This position will oversee the development of reporting tools and monitoring mechanisms to ensure the achievement of key performance indicators (KPIs) for these brands. The Assistant Manager will collaborate closely with the Wholesale Planning team and Operations to ensure accurate performance tracking and communicate progress to internal and external pensation$86,000 - $96,000year (Subject to Compensation Study Upon Candidate Selection)Responsibilities Develop and maintain new reporting systems to support the performance management of Hyundai, Kia, and Genesis wholesale objectivesDefine and track wholesale KPIs for Hyundai and Kia, ensuring alignment with strategic goals and operational prioritiesMonitor Hyundai and Kia KPIs on a monthly, quarterly, and yearly basis to ensure achievement of set objectives and targetsCollaborate with the Wholesale Planning & Operations team to understand how updates to wholesale and operational strategies impact performance and KPIsWork closely with Operations to ensure that performance metrics are accurately tracked, and progress against KPIs is consistently updatedProvide insights and recommendations based on KPI monitoring and analysis to help guide operational decisionsCommunicate performance progress and insights to internal teams, including the Wholesale Planning team and OperationsAssist in preparing and delivering performance-related reports for internal executives and external customersEnsure timely and clear communication with stakeholders regarding KPI progress, challenges, and adjustmentsSupport the Senior Manager in preparing comprehensive performance reports, ensuring accuracy, clarity, and relevance for various stakeholdersAssist in presenting performance data to internal teams, executives, and external customers, ensuring all reports meet the needs of the audienceAnalyze performance data to identify trends, opportunities for improvement, and potential risks to meeting KPIsRecommend process or system improvements to enhance the accuracy and efficiency of performance management reportingSupervise and guide team members in performance management tasks, ensuring high-quality reporting and KPI trackingProvide support for training and development related to customer service, performance tracking, and reporting processesOther duties as assignedBenefits of working at Hyundai GLOVIS America Inc.Medical InsuranceVision InsuranceDental InsuranceHealth Care & Dependent Care Flexible Spending Accounts (FSA)Basic Life and AD&D as well as Short-Term & Long-Term DisabilityPaid Vacation, Holidays, and Sick leavePet InsuranceHospital and Critical Illness InsuranceWellness Program and Gym Reimbursement*401(k) with Generous MatchingReferral Bonuses*Auto Allowance*Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*Discretionary Bonuses*Tuition Reimbursement**Benefits may vary by location. All benefits pursuant to Company policyQualificationsSkillsExcellent communication skills, both verbal and written, with the ability to communicate complex performance data to both internal and external audiencesRequiredProficiency in Microsoft Excel and other data visualization toolsRequiredStrong analytical and problem-solving skills, with experience in defining and monitoring KPIsRequiredStrong attention to detail and organizational skills, with the ability to manage multiple tasks and prioritize effectivelyRequiredAbility to work collaboratively with cross-functional teams and lead performance management initiatives RequiredKnowledge or experience in the automotive or supply chain industry PreferredEducation & ExperienceBachelors Degree RequiredMasters Degree PreferredThree (3) - Five (5) Years of Experience in Logistics, Supply Chain, Customer Service, Performance ManagementRequiredFour (4) - Seven (7) Years of Experience inLogistics, Supply Chain, Customer Service, Performance Management PreferredPhysical RequirementsAbility to sit in front of a desk andor in front of the computer for long periodsRepetitive use of handgrasping product, writing, and typingStandwalkReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Working and Environmental ConditionsThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Typical office environment with low-level noise exposureThis position is located at theIrvine, CA officeCommunication with employees and field partners will be primarily conducted via phone and emailThe above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.

Created: 2025-03-09