Taxpayer Services Specialist (Financial Regulatory ...

Salary: $21.14 - $43.19 HourlyLocation : Woodbridge, VAJob Type: Full-Time (FT)Job Number: 202509582Department: FINANCEDivision: TAXPAYER SERVICESOpening Date: 03062025Closing Date: 3202025 11:59 PM EasternGRADE: B21Hiring Salary: $27.00 - $31.38 Introduction The Prince William County Tax Administration Office is seeking a dedicated and detail-oriented professional to join our Call Center team! This is a great opportunity for someone passionate about customer service, problem-solving, and administrative excellence. In this role, you will assist residents and business owners with tax-related inquiries, providing accurate information and solutions in a fast-paced environment.We're looking for a proactive and adaptable candidate who excels both independently and, in a team-setting. If you're committed to delivering exceptional service and helping achieve department goals, we'd love to have you on board! Join us and make a meaningful impact by supporting efficient tax services for our community.About This Role:The Prince William County Tax Administration Office is seeking highly motivated customer service representatives to fill multiple Taxpayer Services Specialist positions in our fast-paced call center. We are looking for positive, team-oriented individuals who can provide professional support to a diverse customer base, including residents and business owners.As a key member of our team, you will assist taxpayers by phone and other communication methods as necessary, helping to update, open, and close various tax accounts. You will also process tax-related documents and provide accurate information on personal property, real estate, business licenses, and other tax matters. This role is primarily remote but may require in-office work as needed.What You Will Do:Assist taxpayers with inquiries via phone and other communication methods as necessary.Update, open, and close tax accounts.Process business-related tax returns and personal property declarations.Research and resolve customer concerns based on County tax laws and regulations.Maintain accurate records and document customer interactions.Utilize various software systems, including the Tax Administration system and Microsoft Office.MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTSHigh school diploma or G.E.DPreferences:•2 - 3 years of customer service experience•2 years of data processing experience •Bi-Lingual EnglishSpanish•2-3 years High Volume Call Center experience•Experience with tax questions, collection question and business questions based on state and local laws, regulations, codes and ordinances.•Experience handling confidential information.Work Schedule:Monday through Friday: There are two shifts: 8:00 to 4:30 and 8:30 to 5:00 that will be decided by your supervisor. During busy periods, you may need to work beyond your scheduled time. Special Requirements:The selected candidate will be required to pass a pre-employment background check. Hiring Range:$27.00 - $31.38Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position. The following positions do not accrue leave and are not eligible for holidays or other fringe benefits: Temporary Provisional Seasonal employeesClick on the link below to explore our plans and rates.01 I understand that information provided on my application is used to determine my qualifications. Information on my resume will not substitute for the education, work experience and required fields on the County application. Only information provided at the time of the application submission will be considered when determining my qualifications. Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited. I have read, understand, and acknowledge the above statement I decline to proceed any further in this process. 02 Please select your highest level of completed education. Associate degree or higher with college level course work in bookkeepingaccounting or a related field High school diploma with college level course work in bookkeepingaccounting or a related field HSGED Associates degree in a related field None of the above 03 Which of the following do you have at least 2 years of experience with? (Select all that apply) Providing customer service Data processing Working in a call center Working in the public sector Handling confidential information Answering tax-related questions based on state and local laws, regulations, codes, and ordinances Answering collection-related questions based on state and local laws, regulations, codes, and ordinances Answering business-related questions based on state and local laws, regulations, codes, and ordinances None of the above 04 Please quantify your experience in customer service dealing with a high-volume inquiries by phone andor emails. Please select the option that best reflects your experience. 4 or more years 3 years 2 years 1 year or less 05 Do you have knowledge of Federal, State and Local tax laws? Yes No 06 This position works Monday through Friday from 8:00am to 4:30 p.m. and from 8:30am to 5:00pm. There may be times that there may be rotating schedules depending on availability of staff. Are you able to work this schedule? Yes No 07 If recommended for hire, you must consent to and submit information necessary to complete a criminal history check. Only candidates receiving a satisfactory result will be hired. I understand and agree to this requirement. Yes No 08 The position also requires infrequent overtime of 30 minutes to 1 hour a day for 3-4 days in early-October. Are you able to work this schedule? Yes No 09 Are you Bi-lingual in English and Spanish? Yes No Required Question

Created: 2025-03-09