Reservation Specialist (Rec Center)

Salary: $21.00 HourlyLocation : Dublin, OHJob Type: Part-TimeJob Number: 01281Department: Recreation ServicesDivision: SeasonalPart-TimeOpening Date: 03062025Closing Date: 3272025 11:59 PM EasternFLSA: Non-Exempt Class Concept Do you enjoy working in an active, team-oriented workplace that serves as the true center of fitness and events for an entire community? Then look no further for the perfect job! The Dublin Community Recreation Center (DCRC) is more than just an exercise facility; it is a centralized hub and resource for the residents of Dublin and nearby communities.The Reservation Specialist plays an integral role in assisting the Recreation Services Department and the DCRC with facility reservations and supporting the Operations work unit by serving as Manager on Duty (MOD). Under the supervision of the Recreation Operations Specialist, the successful candidate will perform specialized clerical support, primarily focusing on supporting facility reservations and membership services.SchedulingAvailabilityThis position works 25-30 hours per week, predominantly weekday afternoonseveningsA typical work week is Monday-Friday from approximately 12-6pm, with occasional availability on weekends to accommodate position needsPlease note: This is a part timeseasonal position that is not eligible for comprehensive benefits such as vacationsick leave, health, vision or dental insurance.Beyond the PaycheckDiscounts on classes and memberships at the Dublin Community Recreation Center (DCRC)Refer a Friend Bonus Program ($50 per successful employee referral)Ohio Public Employee Retirement System (OPERS) enrollment and contributionsPotential Public Student Loan Forgiveness (PSLF) eligibilitySupport through our Employee Assistance Program (EAP)20% discount on classes and free textbooks at Franklin UniversityFostering Internal Talent (FIT) Program offering incentives, training and team buildingDiscountedfree employee participation in select City events (Memorial Golf Tournament, Dublin Irish Festival, etc.)Career mapping and growth opportunities Examples of Duties Examples of duties include, but are not limited to:Serve as support staff member for facility reservations, including; providing excellent customer service to patrons and internal customers through direct facility operations management; providing pre-event consultation, event planning, and post-event evaluation; accepting payments and issuing contracts for facility reservations; maintaining an audit file for each facility rental contract, which includes original contract, all correspondence, changesdeviations, amendments, clarifications, and payment schedules; meeting with facility renters or vendors regarding event space; working with customers on their event floor plans and communicating setup needs with staff; communicating daily, in a timely and professional manner, with facility renters, potential vendors, andor staff regarding the day-to-day reservations of event space in the Dublin Community Recreation Center, including use of appropriate software systems; identify and recommend purchases for replacement supplies and new supply orders as they relate to the Dublin Community Recreation Center's rental spaces.Perform Manager on Duty responsibilities by managing the daily operations of DCRC facilities and activities through proactive problem solving of patron, staff, program, maintenance and facility-related issues; serves as primary responder for all health-related emergencies and manages guests and staff responsibilities during emergency situations;makes recommendations for program changes and facility improvements; serves as a liaison with other DepartmentsDivisions to identify, notify, and act upon patron and facility needs; assists in oversight of part-timeseasonal staff in supervisor's absence.Serve as support staff member for Membership Services by assisting the Membership Services Coordinator with administrative tasks.Please note: This position is not responsible for any formal supervisory duties, but may direct the work of other seasonalpart-time employeesvolunteers. Typical Qualifications Minimum QualificationsPossession of a valid driver's license1-2 years of customer service experienceProficiency in Microsoft OfficeOrganized, self-motivated and able to work independently and as a teamAbility to manage time while working on multiple projects at once, with various deadlinesPreferred QualificationsPrevious administrative support and clerical, typing or office-related experienceProficiency using RecTrac or similar reservations softwarePhysical RequirementsAbility to occasionally lift and move objects weighing 20-30 lbs.Ability to perform light lifting, moving, setup and breakdown tasks at special event sites.Ability to operate standard office equipment and computersOther RequirementsRegular attendance, as governed by and in accordance with applicable rules, regulations, procedures and laws, is regarded as an essential requirement of this classificationCompliance with training directives established by supervisorymanagerial personnelAdherence to all applicable Federal and State safety laws, rules, and regulations and City safety policiesprocedures Core Competencies Approachability: Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and forming: Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, andor the organization; provides individuals information so that they can make accurate decisions; is timely with information.Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and taskpeople assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.Time Management: Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.Written Communications: Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.Supplemental Information: All positions within this job classification have been designated as Casual in nature and all employees serving in such positions are considered to be Casual Employees. Casual employees serve strictly at the pleasure of the City and their employment may be terminated at any time for any reason, with or without cause.THE CITY OF DUBLIN IS AN EQUAL OPPORTUNITY EMPLOYERThe City of Dublin is committed to establishing and maintaining an inclusive and equitable community. We work to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We actively celebrate colleagues' differences, support them through their careers with us, and prohibit discrimination and harassment. We strive to ensure equitable access to resources and opportunities that allow individuals and groups to feel safe, respected, motivated, and valued. Creating a culture of equity and belonging helps to ensure we meet the needs of all residents, visitors, and City of Dublin employees. Refer a Friend Bonus Program ($50 per successful employee referral) Ohio Public Employee Retirement System (OPERS) enrollment and contributions Potential Public Student Loan Forgiveness (PSLF) eligibility Support through our Employee Assistance Program (EAP) Fostering Internal Talent (FIT) Program offering incentives, training, and team building Discounts on classes and memberships at the Dublin Community Recreation Center (DCRC) The City maintains the cost of team member certifications and training time is paid ($40.00-$100.00 value). All certifications achieved belong to the team member. Employee recognition and appreciation events throughout the summer Discountedfree employee participation in select City events (Memorial Golf Tournament, Dublin Irish Festival, etc.) Uniforms provided Career mapping and growth opportunities The City of Dublin has partnered with Franklin University to make it easier than ever for you to achieve your education goals. The partnership provides the following educational benefits to ALL City of Dublin employees (full-time, part-time and seasonal employees): Tuition Benefit - All City of Dublin employees are eligible to save 20% on tuition for Franklin University associate, bachelors, masters or graduate certificate programs Free books - Get your textbooks for free! The Franklin University Bookstore will mail textbooks to registered students beginning 3 weeks prior to the start of courses, so make sure to register early. Some courses include embedded electronic textbooks with fees charged upon registration. These fees will be waived. Please allow up to 4 weeks from the start of your course for this fee to be removed from your account. No Tuition Deferment Fee - You may defer tuition payments to the end of the trimester at no charge! You will need to apply for tuition deferment each term through your Franklin student portal. 01 Do you possess a valid driver's license? Yes No 02 How many years experience do you have in a customer service role responding to inquiries and assisting customers with specific needs andor requests? No Experience 0 up to 1 year 1 year up to 2 years 2 years up to 5 years 5 years up to 10 years 10 years up to 15 years 15 plus years 03 How would you describe your overall knowledge of Microsoft Office products, specifically Microsoft Word and Microsoft Excel? None Beginner Intermediate Advanced Expert 04 Please select from below that which best demonstrates your years of experience with RecTrac or a similar reservation software: None Less than 1 year 1-3 years 3+ years Required Question

Created: 2025-03-09