Hospitality Administration Coordinator

The Hospitality Administration Coordinator will operate the Crew "Help Desk," responsible for fielding and responding to inquiries from both internal and external sources. The Hospitality Administration Coordinator will liaise with guests to coordinate special reservation requests, assist with venue inquiries, as well as communicate with Crew employees to answer employment questions. VENUE Crew Crew is an innovative hospitality group that creates and operates experience focused restaurants and nautical ventures in New York and beyond.With a focus on stunning locations, committed employees, engaged leadership, and appealing food and beverage offerings, Crew has created an outstanding work environment with leading industry pay and great opportunities for advancement.Crew is built on a simple premise: creating experiences that we love and sharing them with the world. Whether it's sipping cocktails on a historic schooner overlooking New York Harbor or enjoying sustainable oysters in a cozy New Orleans hideaway, we focus on making the places we wish existed.Crew's award-winning restaurants include Grand Banks (Tribeca), Holywater (Tribeca), Pilot (Brooklyn Heights), High Tide (Dumbo), Drift In (West Village), Island Oyster, (Governors Island), and Seaworthy (New Orleans). And there are more on the way.Crew's flagship restaurant, Grand Banks, was named "The Absolute Best Waterfront Restaurant in New York" by New York Magazine, one of the "Best Waterfront Restaurants in the World" by CNN Travel, "Best Outdoor Dining in New York City" by The Village Voice, "Best Oyster Bar in New York City" by The New York Observer, and one of the "Three Best Bars in New York" by Conde Nast Traveler.Seaworthy topped Eater's monthly Heatmap of New Orleans Restaurants for six months post opening, and was named "Seafood Restaurant of the Year" by New Orleans Magazine, and one of New Orleans "Five Best New Restaurants" by the Times Picayune.Vogue has named Grand Banks, Island Oyster, and Pilot the top three places to drink outside in New York City; AM New York named Pilot the Best Boat Bar in New York City; and Island Oyster was nominated for a James Beard Foundation Award for Restaurant Design.Holywater, Crew's most recent venture, spent it's first six months on Eaters list of NYC's Hottest New Cocktail bars and it's launch was celebrated by The New York Times, Town & Country, Elle Decor, and more. DETAILS Job Overview Position Summary The perfect candidate is an effective and gracious communicator, reliable, willing to learn, and eager to provide excellent hospitality. The Hospitality Administration Coordinator must maintain a high level of integrity and be thoughtful, detail oriented, and willing to go the extra mile to comprehensively assist guests and employees, while directing serious issues to upper management. Additionally, the ideal candidate is an independently motivated individual, willing to provide administrative support to the management and executive team based on business needs. Essential Duties & Responsibilities Communicate with management of all levels daily regarding reservation requirements, and relevant employee outreach Make, modify, and manage guest reservations across the Crew portfolio using Resy Manage incoming and outgoing phone and email communications in a timely, detailed, and thoughtful manner. Provide friendly, knowledgeable assistance to phone call and email inquiries. Review employee documentation in Crew's proprietary Applicant Tracking System and procure required information from employees as directed. Maintain knowledge of restaurant concepts, location, transportation, management team, etc. Navigate concerns with composure in all circumstances, and escalating serious issues to upper management Perform administrative tasks including but not limited to documentation audits, billing, digital organization, and scheduling. Meticulously maintain all employee and guest records as directed by the Chief of Staff and Director of People Systems. Minimum Qualifications Tier 1 - Up to $28 Hour 2+ years of experience working in hospitality, guest service, or human resources (experience as a reservationist, guest services agent, or human resources administrator a plus) At least 1 year working in an administrative capacity in human resources or coursework in human resources, people management or similar discipline Fluent in both written and spoken English and Spanish Experience working in a high business volume, fast-paced environment Excellent written and verbal communication skills and commitment to discretion concerning private information Previous experience working with private information (i.e. PHI, PII, or PCI) Organizational skills and impeccable attention to detail Proficiency with computer-based technologies (familiarity with Google Suite and Resy a plus) Ability to walk, stand, andor bend continuously and for extended periods of time as required to perform essential job functions Able to lift 30+ lbs. Able to work nights, weekends and holidays, and variable schedule, per the needs of the business Tier 2 - Up to $25 Hour At least 1 year of experience in hospitality, guest service, or human resources (experience as a reservationist, guest services agent, or human resources administrator a plus) Fluent in both written and spoken English. Multilingualism is a plus! Spanish and French are particularly helpful Ability to prioritize tasks based on direction of upper management and the needs of the business Ability to perform essential job functions when working in a high business volume, fast-paced environment Excellent written and verbal communication skills and commitment to discretion concerning private information Organizational skills and impeccable attention to detail Proficiency with computer-based technologies (familiarity with Google Suite and Resy a plus) Ability to walk, stand, andor bend continuously and for extended periods of time as required to perform essential job functions Able to lift 30+ lbs. Able to work nights, weekends and holidays, and variable schedule, per the needs of the business Tier 3 - Up to $22 Hour Ability to prioritize tasks based on direction of upper management and the needs of the business Ability to perform essential job functions when working in a high business volume, fast-paced environment Excellent written and verbal communication skills and commitment to discretion concerning private information Organizational skills and impeccable attention to detail Proficiency with computer-based technologies (familiarity with Google Suite and Resy a plus) Ability to walk, stand, andor bend continuously and for extended periods of time as required to perform essential job functions Able to lift 30+ lbs. Able to work nights, weekends and holidays, and variable schedule, per the needs of the business Fluent in both written and spoken English. Multilingualism is a plus! Spanish and French are particularly helpful Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.While performing the functions of this job, an employee must walk, stand, or remain stationary during the entire shift. Employee must be able to continuously reach, bend, lift, carry, stoop and wipe with the potential for slipping or tripping. Employee must frequently wash their hands, and lift or move up to 35 pounds. Benefits Paid Safe and Sick Leave Commuter Benefits Employee Discount

Created: 2025-03-09