Advisor Experience and Operations Coordinator

About ForaFora is the modern travel agency, redefining what it means to be a travel advisor in today's world. We're a next-generation platform that provides a comprehensive, business-in-a-box solution-combining cutting-edge technology, personalized training, a vibrant community, and exclusive industry partnerships-all designed to empower anyone with a passion for travel to turn that passion into a thriving business. Whether you're a travel enthusiast or an experienced professional, Fora equips you with everything needed to launch and scale a successful travel advisory business, making it the ultimate way to align work with your lifestyle.At the heart of Fora is our mission: to enable 100,000 entrepreneurs to transform their love for travel into a fulfilling full-time or part-time career, offering unparalleled flexibility, autonomy, and support. We believe that everyone, from seasoned travel professionals to first-time entrepreneurs, can build a career that's both profitable and aligned with their passions.Our platform combines innovative technology with the human touch, offering:Best-in-class training programs to help agents develop expert knowledge, no matter their starting point.A powerful suite of tools for booking, client management, and marketing, ensuring agents can focus on delivering exceptional travel experiences.Access to an engaged community of fellow advisors, fostering collaboration, support, and shared learning.Exclusive partnerships with top travel brands, providing access to competitive rates, perks, and experiences that elevate advisors' offerings.Since our founding in 2021 by experienced travel entrepreneurs Henley Vazquez, Jake Peters, and Evan Frank, Fora has experienced rapid growth, expanding to a team of 100+ full-time employees based in downtown New York City. We are proud to be backed by an incredible group of investors, including Forerunner Ventures, Insight Partners, and Heartcore Capital, whose support underscores our commitment to building a platform that not only revolutionizes the travel industry but also creates meaningful opportunities for individuals everywhere.Fora is a mission-driven company that believes in the power of entrepreneurship, community, and passion. As we continue to grow, we are looking for more talented and like-minded individuals to join our team - people who are excited about transforming the travel space and helping us scale our vision globally.About The RoleWe are seeking an organized and detail-oriented operations coordinator to support multiple critical functions across our advisor experience team. This role will be instrumental in ensuring our advisor training, onboarding, and community initiatives run smoothly and effectively. The ideal candidate is highly organized, possesses exceptional attention to detail, and excels at juggling multiple priorities while maintaining strong communication across teams. Reporting to the Head of Operations (Advisor Experience), this role will help cultivate a seamless experience for both new and established advisors through coordinated training, onboarding management, and community support.This is an exciting opportunity for an early-career professional who is looking to contribute meaningfully to a fast-growing travel tech company. You'll gain insider knowledge of the travel industry while working alongside experienced professionals who are transforming how travel advisors operate. Your work will directly impact thousands of travel advisors and ultimately enhance the travel experiences of countless customers around the world.Key ResponsibilitiesCalendar & Schedule ManagementMaintain and optimize our advisor training calendar, ensuring all sessions have confirmed facilitators and updated materialsAdjust timing and cadence for holidays and special events, preventing scheduling conflictsCollaborate with editorial and travel operations teams to develop quarterly destination training schedulesCoordinate new advisor orientation ("Cohort") sessions and facilitator schedulesFacilitator & Leader SupportIdentify and resolve coverage gaps or last-minute facilitator changesEnsure facilitators and Cohort Leaders have all materials needed prior to their session or Cohort start dateCoordinate with industry partners for webinar facilitation, ensuring they are prepared for their webinar and are able to successfully join the webinar Zoom on timeCommunication ManagementCraft and distribute weekly training announcement emails to the advisor communityWork with the Advisor Community team to send chapter member invitations and updated rosters to chapter leaders monthlyLiaise between teams to ensure smooth information flow across training, onboarding, and community functionsContent & Production CoordinationCoordinate our video editing workflow, tracking post-production deadlines and ensure timely deliveryUpload finalized training content to the advisor portalEnsure consistent quality and branding across all advisor-facing contentRequirementsBachelor's degree required, or equivalent professional experience1+ years of professional experience, preferably in a coordinator or assistant roleExceptional organizational skills with meticulous attention to detailStrong written and verbal communication abilitiesProficiency with Google Workspace and ability to quickly learn new software toolsSelf-motivated with the ability to manage multiple deadlines and priorities simultaneouslyProblem-solving mindset with proactive approach to identifying and resolving issuesWhy You'll Love This RoleDevelop transferable skills across operations, communication, and project managementWork with a diverse, passionate team of travel and tech enthusiastsSee the direct impact of your work on advisor success and satisfactionGain valuable exposure to multiple aspects of a fast-growing travel tech startupCompensationSalary: $55-$65k + equityUnlimited vacationHealth Insurance (including an option completely covered by Fora HQ)Dental & Vision Insurance401k planCommuter BenefitsClasspass Membership & Gym AccessSupplemental Life InsuranceStock OptionsThis role is based in New York City with a hybrid WFH & office schedule (Monday-Thursday are our in-office days, with flexibility for Friday at your preference). Our ValuesWe're forging our own pathFora has always been about driving change within the industry. We're not interested in maintaining the status quo. We're stronger togetherCommunity is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.We believe in technologyWe believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.We're here to serveWe operate in service of our community and believe that when they're empowered to focus on what they do best, we all win. It's why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.We mean businessFora is equal parts fun, meaningful work and serious travel business. We're unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It's a better equation for the future of our industry.WORK AUTHORIZATIONYou must have authorization to work in the United States. Fora is unable to assist applicants with obtaining work authorization.EQUAL OPPORTUNITYFora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.

Created: 2025-03-09