Security Officer

JOB SCOPE: Responsible for maintaining the safety of all guests and employees. Responsible for protecting guests, employees, hotel and building property. Performs other duties as assigned. JOB FUNCTIONS: Patrolling Respond to all requests for assistance by guest or employees Patrol assigned areas throughout the hotel (e.g. lobby, guest room, floors, back of the house, etc.) and other areas of buildingproperty Check functioning of door locks, room safes, fire extinguishers, and other safetysecurity equipment Investigates allegations of guest(s), non-guest(s) property and employee losses, theft, injury or complaintsincidents Handle special projects and safety investigations Pick upretrieve overnight menus and bring to Room Service Lock interrogations and report findings Emergency Related Tasks Calls and responds to 2-way radio communication. Calls for emergency services i.e., police, ambulance, etc. Administers preliminary first aidCPRAED Responds to fire alarms. Acts as a member of Hotel's Fire Brigade Reporting Log incidentsaccidents using Security computer system. Compose and enter incident report (i.e. theft. losses, complaints, incidents etc.) and submit to Security Supervisor for approval. Conduct investigations into guestemployee complaint(s)incident(s) Maintain all essential logs. Communicate all issues to the Director of Security and Security Supervisor. Adhere to strict confidentiality guidelines regarding internal and external investigations Receive sick calls, log into book and notify respective departments Respondreport to guest claims of property damage relating to guest parkinggarage. Issue parking tickets to eligible staff Providing a Safe Workplace Preventcontrol unruly and unauthorized persons: report trespassers, request Supervisor support. Detect and apprehend violators Monitor CCTV alarm, dispatch, security personnel, screen visitors and maintain key control while in control room Monitor elevator on CCTV Review camera recording to address issues that may have arisen Witnessinitial all items place into Security drop safe Check employee packages and handbags when exiting building. Communicate all issues to shift Security Supervisor and Director of Security in a timely manner Maintain communication in cases of elevator entrapment Assist in conducting monthly, weekly, inspections and drills Follow up with guests on any incident and accident reports Provide security for VIP arrivaldeparture Escort employees to subway or other transportation in cases of domestic violence notification, problems with co-workersetc Cash escorts Run elevator escorts Set up lobbyelevator stanchionsigns Provide banquet security upon client request Open garage doors for outside vendors to bring materialsdelivery inside Verify and log outside vendors Monitor and provide vendorscontractors, visitors with appropriate badges Monitor overflow luggage when warranted Operate handicap lift in respective areas Escort terminatedsuspended employees to locker andor exit door Secure ID, bank key etc. if necessary Locker room checks as requested. Lost and Found Prepare packagelabel lost and found for shipping. Log and secure lost and found items. May follow up with guest to provide status. Clean out Lost and found area. Distribute items (if applicable) when expiration date occurs. Conduct investigation of hotel employees regarding guest lostfound (when warranted)

Created: 2025-03-09