BARTENDER

Who We Are:Acme Hospitality is a growing hospitality group in Santa Barbara's arts and entertainment district, that owns and operates several highly acclaimed and award winning concepts and boutique hotels in Nevada County and Palm Springs CA. Mission & Core Values:Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of. Our Core Values of Delivering Excellence, Embrace Originality, Act with Integrity and Celebrate Community are the essential ingredients for success.Position Summary:Bartender works in a high-volume, upscale establishment, specializing in crafting and serving high-quality cocktails and beverages to guests. Bartenders provide exceptional service while showcasing expertise in mixology and beverage knowledge. Maintaining organization, cleanliness and completing prep and stocking tasks.RESPONSIBILITIESWelcome and greet guests in a friendly and professional manner, creating a welcoming atmosphere at the bar.Prepare and serve a wide range of alcoholic and non-alcoholic beverages, including classic and creative cocktails, wine, beer, and specialty teract with guests to provide recommendations, answer questions about the menu, and make personalized drink suggestions based on their preferences.Have a thorough knowledge of cocktail recipes, ingredients, and presentation techniques to ensure consistency and quality.Mix, garnish, and present drinks according to established recipes and presentation standards.Maintain an organized and clean bar area, ensuring that glasses, utensils, and other bar tools are properly cleaned and sanitized.Restock bar supplies, including liquor, mixers, garnishes, glassware, and other necessary ingredients, ensuring availability throughout the shift.Operate and maintain bar equipment, such as blenders, shakers, ice machines, and cash registers.Take and process drink orders accurately, using a point-of-sale (POS) system or order slips.Handle cash transactions and process payments, including providing guests with accurate and timely bills.Engage in upselling techniques to promote premium beverages, specials, and additional menu items.Assist in inventory management, including monitoring stock levels, reporting shortages, and conducting regular stock counts.Collaborate with the kitchen and waitstaff to ensure smooth coordination of drink orders with food service.Adhere to all applicable laws and regulations regarding the service of alcoholic beverages, including checking guest identification to verify legal drinking age.Follow health and safety regulations, including proper handling and storage of alcoholic beverages, as well as cleanliness and sanitation practices.RequirementsREQUIREMENTSPrevious experience as a Bartender in a fine dining or upscale restaurant is typically -depth knowledge of mixology, including classic and contemporary cocktail recipes and techniques.Strong understanding of various types of alcoholic beverages, including wine, spirits, beer, and liqueurs.Excellent customer service and interpersonal skills, with the ability to engage and interact with guests in a professional and friendly manner.Professional and polished appearance, with attention to detail in presentation and drink preparation.Strong organizational and multitasking abilities to handle a high volume of drink orders.Familiarity with POS systems and basic math skills for accurate order taking and payment processing.Ability to work in a fast-paced, high-pressure environment while maintaining composure and delivering timely service.Flexibility to work in shifts, including evenings, weekends, and holidays.Excellent communication skills to collaborate effectively with the bar team, waitstaff, and kitchen staff.Knowledge of wine pairing and appreciation is a plus.Ability to stand for extended periods and lift heavy boxes or kegs when necessary.Strong problem-solving and decision-making skills.Understanding of responsible alcohol service practices and compliance with legal drinking age verification.RBS or similar certification for responsible alcohol service is required.Job Status: Non-ExemptImportant Notice:This job description is not an exclusive or exhaustive list of all job functions that an Acme Hospitality Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.ALL POSITIONSGREET ALL YOU MEETSay hello to everyone you see and make eye contact (SMILE).Remember the guest or team member's names and use them often. SELL THE PROPERTYSell the services and facilities of the property first.Help the company obtain new customers and retain current customers.Memorize basic property information; be able to give accurate directions.Thank our guests for their business AND invite them to return. TAKE PERSONAL RESPONSIBILITY FOR GUEST SATISFACTIONListen and respond with empathy to guest or team member inquiries and stay with the individual until heshe is satisfied.If a guest or team member asks for directions, DO NOT POINT - escort the guest or team member to the destination.Never say, "NO", ask for assistance.PROMOTE SAFETY AND SECURITYNever mention a guest's name and room number in the same conversation.Never give out a room number. Maintain guest privacy and confidentiality.Always knock and announce your department before entering a guest room.Know your property's emergency procedures.Protect the company's property against damage or loss.Report any unsafe working condition.PRACTICE CONTINUOUS IMPROVEMENTFirst, master the basics! DO IT RIGHT THE FIRST TIME!Look for ways to do your work better, faster and smarter. Share those ideas.Be part of the solution; always accompany criticisms with suggestions for improvement.Keep an open mind; be "flexible" to do new things and old things in new ways. PROJECT A POSITIVE, PROFESSIONAL IMAGEFollow the company appearance standards at all times.Always wear your name badge and gaming badge (if needed).Keep your work area clean and professional.Never discuss internal business in front of guests.TAKE PRIDE IN ACME HOSPITALITYIf you see something on the floor, pick it up.Show proper care for tools, equipment and facilities.Speak positively about the company and your co-workers.PRACTICE TEAMWORKPitch in and help - Don't wait to be asked.It is okay to ask for help.RESPOND WITH A SENSE OF URGENCYDo not let obstacles become your excuse.Be flexible - accomplish the task and follow-up.HAVE FUNHave fun and carry a great positive attitude. Being "positive" and "upbeat" does wonders for you and those around you.GUEST SERVICE STANDARDSAlways remember to practice the Guest Service Standards for both internal and external guests.SmileGreetRespondResolveThank and Invite BackSystems you need to know:Ctuit, Focus POS, Microsoft Office, GoogleThe company reserves the right to revise and change job duties as the need arises. I have read and understand the requirements of this position and agree to this position and agree that I am able meet these duties and responsibilities. This job description does not constitute a written or implied contract of employment. Physical RequirementsEnvironmental Factors:Standing - ConstantWalking - ConstantSitting - FrequentClimbing - OCCASIONAL Crawling - NA Kneeling - FREQUENT OCCASIONALBending - OCCASIONAL OCCASIONALReaching above Shoulder - Constant FREQUENTLifting:10 lbs. - Constant 11 - 20 lbs. - Constant 21 - 50 lbs. - FREQUENT 50 - 100 lbs. - OCCASIONAL Carrying:10 lbs. - Constant 11 - 20 lbs. - Constant FREQUENT21 - 50 lbs. - OCCASIONAL FREQUENT51 - 100 lbs. - OCCASIONAL Pushing - Constant Pulling - Constant Manual Dexterity - Constant Bi-Manual Dexterity - Constant Fine Motor Skills - Constant Gross Motor - Constant EyeHand Coordination - Constant Near Vision - Constant Far Vision - Constant Color Recognition - Constant Hearing - Constant Other - ENVIRONMENTAL FACTORSWorking Outside YES Working Inside YES Working alone YES Working closely with others YES Excessive coldheat YES Excessive humiditydampness YES NoiseVibrations YES Working above ground YES Working below ground NO Working with chemicalssolventsdetergentscleaners YES Working on uneven surfaces NO Operating moving equipment or vehicles NO Working around machinery or moving equipment YES Climbing on scaffolds or ladders YES Working under hazardous conditions NO

Created: 2025-03-09