Director of Operations

The Director of Operations (DOO) is an operationally orientated individual in the company's Long Term Home HealthPDN Division (TS2). The DOO is responsible for ensuring processes are followed per company policy with both field and office staff. The DOO works closely with the Area Director of Operations (ADO) andor Regional VP and GM of Long Term Care Division (RVPGM), clinical management team, and all support departments to provide supervision and direction to the internal staff in order to achieve the office's financialoperational goals, objectives, and standards of performance. In this role, you will report to the Area Director of Operations.DutiesResponsibilities:Provide supervision and direction to the internal staff in order to achieve the office's financialoperational goals, objectives and standards of performanceResponsible for payroll, front-end billing, eligibility and authorizationsMaintains a current awareness of the abilities and limitations of each fieldexternal staff in collaboration with Clinical Supervisor, Director of Nursing, and operational staffWorks closely with the ADO andor the RVPGM to attain the agency goals regarding finances, staffing and operationsMaintains excellent relationships with all internal and external customers and agenciesResponsible for maintaining compliance with all State, Federal, local, accrediting bodies and company standards pertaining to staffingintake, recruitment, screening, hiring process and retentionDisplays effective management and relationship building skills and strives for attaining leadership statusDevelops and refines business acumen, leadership, and all aspects of customer service for operational staffDemonstrates knowledge and adherence to the policies and procedures of company and holds staff accountable for carrying out the duties and processes as outlined in company directivesmanualsMaintains active involvement with issues of cost containment, effectively utilizes staff within staffing guidelinesDemonstrates an ability to identify and solve problems with initiativegood judgment to reach quality decisionsMaintains rapport with clients and employees and effectively promotes harmonious interpersonal relationshipsMeets all deadlines on special projects as assignedMaintains confidentiality of all employees, patientclient and company issuesOrients and trains operational office staffAssists in hiring clinical staff, maintains human resources requirements along with the People Services Specialist (PSS). Responsible for collecting HR requirements when applicableAdheres to and promotes the Compliance Plan; contributes to quality initiatives through the PI processPerforms all other job duties as assignedRequired SkillsAbilitiesKnowledge:Demonstrated leadership capabilities in sales and operationsAchieves targeted goals and revenuesExcellent public relations ability, interpersonal skills, and professional telephone mannerComplies with accepted professional standards and practice with all associated governing agenciesExcellent organizational skills with attention to details and consistent follow-upExcellent business decorum and appearanceExcellent computer skillsTravel requiredEducationExperienceLicensesCertifications:Bachelor's degree in BusinessMarketingCommunicationsProvider Relations (preferred)One to three years healthcare experience requiredBenefits + Perks of Joining the Team Select FamilyMedical, Dental, and Vision InsurancePaid Time Off and Paid Sick Time401(k)Referral ProgramPay Range: $85,000 - $100,000 salary with bonusTeam Select Home Care reserves the right to change the above job description and qualifications without notice. Team Select Home Care will not discriminate against you on the basis of race, color, religion, national origin, sex, sexual preference, disability, political belief, veteran status, age, or any other status protected by law. Team Select Home Care is an employment-at-will employer.

Created: 2025-03-09