Senior Customer Success Manager - Biddable/...

PLEASE CLICK HERE TO SEE *ALL* OF OUR JOB OPENINGS! Senior Customer Success Manager - BiddableProgrammatic - NYCPosition Overview:One of our clients is looking for a highly motivated and experienced Customer Success Manager (5-7 years of experience) to join their growing team. In this role, you will manage large, strategic customer accounts while leveraging a deep understanding of technology to deliver successful outcomes. The role requires critical thinking, problem-solving, and troubleshooting with minimal assistance. As a high-visibility position, you'll collaborate closely with cross-functional teams, including product managers and software engineers, to create scalable AI solutions for clients.Key Characteristics and Responsibilities:•Relationship Building: Cultivate strong relationships with both internal and external stakeholders. Align with clients' business goals to ensure mutual success and drive long-term partnerships.•Campaign Management: Oversee the setup, monitoring, and reporting of campaigns with a keen eye for detail, ensuring successful execution.•Tech Enthusiast: Stay ahead of the curve by keeping up with industry trends and emerging technologies in programmatic advertising.•Self-Starter: Excel in a fast-paced environment by taking ownership of tasks and driving them to completion with minimal guidance.•Innovative Thinker: Continuously experiment with new strategies, tools, and techniques to optimize campaign performance.•Entrepreneurial Spirit: Contribute to shaping the product roadmap and embrace new challenges beyond your role.•Collaborative Team Player: Merge insights from different perspectives to drive cohesive, actionable plans for client success.Qualifications:•Education: Bachelor's degree in Marketing, Advertising, Business, or a related field.•Experience: 5-7 years in programmatic advertising, ad tech, or ad operations with a strong client-facing component.•Hands-On Knowledge: Proficiency in DSPs (e.g., The Trade Desk, DV360), SSPs, and other programmatic tools.•Tech-Savvy: Experience with ad-serving platforms (e.g., Campaign Manager 360), Real-Time Bidding (RTB), and understanding programmatic auction dynamics.Technical Skills:•Ad Tech Expertise: Extensive knowledge of DSPs, SSPs, DMPs, and the broader programmatic ecosystem.•Data Analysis: Advanced proficiency in Excel (pivot tables, VLOOKUPs), SQL, Tableau, or other BI tools for campaign performance munication & Project Management:•Client Relationship Management: Ability to communicate complex technical concepts in simple, actionable terms for non-technical stakeholders.•Presentation Skills: Experience creating and delivering compelling presentations and decks to both clients and internal teams.•Negotiation: Expertise in managing client expectations while navigating their needs effectively.•Project Management: Strong organizational skills, with experience using project management tools like Jira to handle multiple accounts, deadlines, and deliverables.Soft Skills:•Problem-Solving: A proactive approach to identifying challenges and presenting data-driven solutions.•Collaboration: Ability to work seamlessly with cross-functional teams such as sales, product, engineering, and analytics.•Adaptability: Comfortable adapting to evolving technologies and learning new tools and platforms as the industry changes.Why Join Us:•Innovative Environment: Work with cutting-edge technologies in a fast-paced, exciting industry.•Career Growth: Enjoy ample opportunities for professional development and career advancement.•Collaborative Culture: Join a diverse, inclusive team where creativity and collaboration thrive in a relaxed, welcoming space - complete with the occasional four-legged coworker.•Competitive Compensation: Attractive salary and benefits package, including unlimited PTO.•Inclusive Workplace: Be part of a culture that celebrates diversity and inclusion.Benefits:•Medical, Dental, and Vision Insurance•401k Options•Unlimited PTO•11 Company Holidays•Office-wide closure between Christmas Eve and New Year's•Office Start-Up Stipend & In-Office Meal AllowanceJob- 3024088*LI-AS1

Created: 2025-03-09