Damage Prevention Administrator

Job DetailsJob LocationIrvine Headquarters - Irvine, CAPosition TypeFull TimeEducation Level4 Year DegreeTravel PercentageUp to 25%Job Shift1stJob CategoryBusiness DevelopmentDescriptionAbout Hyundai GLOVIS America Inc.GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.SummaryThe Administrator, Vehicle Logistics will be expected to gather, construct and monitor data under DP, QC & Rail Ops for GLOVIS and its customers. Position will provide support in maintaining and surpassing acceptable quality levels in vehicle processing and transportation. Conduct investigative studies for the overall port, rail, dealership, trucking transportation quality processes, assist in scheduling, planning and executing ad-hoc internalexternal audits and inspections for all rail, truck, ocean loadingunloading shipping. Expected to assist in comprehensive analysis of documents, processes and improvements alike.ResponsibilitiesShadow supervisor, develop ability to operate independently carrying out orders in different locationsrampsportsyards nationwide at anytimeTravel to multiple locations when neededImplement and maintain GLOVIS expected standards of 99.8% damage-freeStudy daily transportation damages and support in assigning A3 reports accordingly. Assist in contacting, gathering and responding to transportation related damages for assigned vendorsCommunicate with supervisor and team members alike the damage trends for a particular customer, dealer, service center, lane, ramp, port, load line, origin and destination ramp and transportation vendorIdentify and perform test loads and quality control monitoring for customer vehiclesMonitor and report findings to include trends, inconsistencies, abnormalities and foresight from VPC, customer Daily Reports and customer representativesIdentify and monitor issues resolution process and manage escalated items that need higher level attention through chain of commandAssist the Rail Operations Team with supervision and training of new employeesReview rail hold audits to ensure accuracyMaintain safe and healthy work environment and enforce organizational standards and adhering to legal regulationsConstruct, develop and conduct load line, yard, and lot audits using standardized audit procedures identical to customer PQEAAR audits and understand audits for oceaninland portsAssist in planning and conducting PortVPC yard, Vendor fleet and Rail OriginDestination Terminal Quality AuditsContact and collaborate with In-Transit Repairs for any damage issues, trends andor projectsContact, collaborate with ramp team for any damage reports, issues, trends andor projectsComprehend and reference transportation and handling manuals, technical bulletins, load factors, weights as well as Standards Of Work for all customersEnsure that business goals, deadline and performance standards are metMiscellaneous and ad-hoc projectsMonitor all operational reports and logs (PBI, DR, BOL, A3) ad-hoc reports and miscellaneousCompensationRange$61,000- $74,000 per year (Subject to Compensation Study Upon Candidate Selection)Benefits of working at Hyundai GLOVIS America Inc.Medical InsuranceVision InsuranceDental InsuranceHealth Care & Dependent Care Flexible Spending Accounts (FSA)Basic Life and AD&D as well as Short-Term & Long-Term DisabilityPaid Vacation, Holidays, and Sick leavePet InsuranceHospital and Critical Illness InsuranceWellness Program and Gym Reimbursement*401(k) with Generous MatchingReferral Bonuses*Auto Allowance*Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*Discretionary Bonuses*Tuition Reimbursement**Benefits may vary by location. All benefits pursuant to Company policyQualificationsSkills & QualificationsMust be able to comprehensibly use Excel, MS Word, PPT and related programs, to include operating systems RequiredPossess and develop the ability to input and analyze data in compliance with GLOVIS standards RequiredOpenness to learning about rail, haulaway, and ocean transportation modes RequiredSufficient interpersonal skills to effectively communicate with different departments, vendors and carriers along with current and future team members RequiredEager to learn and become an asset at their position PreferredInquisitive mind and asks questions PreferredEducation & ExperienceAssociates DegreeRequiredBachelors Degree Preferred5-8years of relevant experience in Customer service, quality controlassurance, data analystassociate Required6-9years of relevant experience in Customer service, quality controlassurance, data analystassociate, administrator, team lead, receptionist, insurance claims agent PreferredTraining in customer serviceassurance RequiredTraining in OSHA, Sigma, safety, military experience PreferredOSHA Six Sigma CertificatePreferredPhysical RequirementsAbility to sit in front of a desk andor in front of the computer for long periodsRepetitive use of handgrasping product, writing, and typingUp to 25% of possible domestic travelLift up to 15lbsCarry up to 15lbsStandwalkReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Working and Environmental ConditionsThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Typical office environment with low-level noise exposureThis position will be located in the Irvine, CA officeCommunication with employees and field partners will be primarily conducted via phone and emailThe above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.

Created: 2025-03-08