Guest Experience Coordinator

Guest Experience CoordinatorNational Corporate Housing is looking for an exceptional Guest Experience Coordinator to "WOW!" our guests before, during, and after their stay. This individual will drive superior guest satisfaction through service excellence. Assist guests on the phone, respond to email, drive top satisfaction scores through thoughtful, friendly, above and beyond guest care. In addition, this role provides administrative support to the market, overseeing the operations calendar, coordinating with vendors, and monitoring reservations for accuracy. This role will also conduct inspections on occasion, to insure apartments are meeting National's high quality standards. The selected person needs to have a professional image, strong communication and customer service skills.National Corporate Housing is a multi-brand, global leader in the hospitality arena providing temporary housing program management for global business travel and corporate relocations. National is one of the largest providers of temporary housing around the globe.What you are focused on: Guaranteeing guest satisfaction - you are the guest go-to that goes above and beyond, seeking 95% and above for guest move in and move out surveys Occasional day time travel to: inspects apartments, deliver miscellaneous items to guests Personalizing move in gifts and re-ordering welcome bag inventory as necessary Being the National liaison for coordinating vendor deliveries, pickups, setups, and installationsWhat's unique about this role: Collaborative team dynamic- we count on each other No day is the same Opportunity to be out of the office and active (not stuck behind a desk!)What's needed to be successful in this role: High School Diploma or GED, must be over 18 years of age A personable self-starter with excellent communication skills Have a "whatever it takes" attitude toward providing the ultimate guest experience Day time travel around the city required Knowledge of basic computer programsBenefits: Competitive Compensation $21.51-$27.17hr Performance based bonus potential of ~ $2,100 Medical, dental, and vision insurance options 401k plan with discretionary match Company paid life insurance, short term disability, and long term disability Supplemental life insurance, critical illness, accident, and identity theft protection One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion Inclusive Awards and Recognition Program Vacation, sick, and floating holidays Paid time off Paid volunteer time Wellness program Complimentary use of corporate apartments for vacation or travel (when available) National is a drug & alcohol-free workplace. Please note that we conduct a background check and 5 panel drug screen after a contingent offer has been made.Fair Labor Standards Act (FLSA): Non-ExemptWill not provide assistance with relocation costsNational Corporate Housing is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status Pay Range: $24 - $27 per hour

Created: 2025-03-08