Program Associate - Energy Advisor, Energy ...

Program Associate - Energy Advisor, Energy SustainabilityJOB TITLE: Program Associate - Energy Advisor, Energy SustainabilityDEPARTMENT: Program DeliveryREPORTS TO: Senior Program Manager, Energy Sustainability ProgramsFLSA: ExemptSALARY RANGE: $55,000 - $65,000 About the CenterThe Center for New York City Neighborhoods, Inc. (the "Center") is a not-for-profit that promotes and protects affordable homeownership so middle- and working-class families can build strong, thriving communities. We meet the diverse needs of homeowners by offering free, high-quality housing counseling and services, coordinating a network of service providers across the city, and providing free or low-cost loans for homeownership. Through its work, the Center supports and expands homeownership across New York by developing programs that focus on underserved communities. We have successfully delivered over $500 million to homeowners in several statewide interventions in response to physical, financial, and health crises, working with both the city and state to expand protections for New Yorkers. By helping homeowners individually and systematically, the Center achieves lasting change. To date, the Center, together with its partners, has helped more than 250,000 low- and moderate-income (LMI) families with a median annual income of $46,000 keep their homes and gain financial stability, preserving over $10 billion in neighborhood property value across New York. Position SummaryThe Energy Advisor will use their passion and commitment to actively develop and strengthen the engagement of stakeholders and marginalized populations through their ownership, collaboration, and growth mindset. The Energy Advisor will use their attention to detail and knowledge of outreach methods to help coordinate activities, measure impact, and advise on approaches as needed. This individual will be passionate about reaching vulnerable and at-risk populations and will support engagement that enhances residents' literacy of and access to energy efficiency, renewable energy, and other resources as appropriate. The Energy Advisor position is a full-time, exempt position based in New York, NY. This is a hybrid position involving a mix of remote work, on-site meetings at our office and other locations as needed, and in-person attendance at community events. Primary Functions include but are not limited to:Assist in reaching thousands of homeowners by:Providing in-depth outreach and education around homeownership issues, including energy efficiency, renewable energy, resiliency, and other climate issues;Organizing and conducting events, workshops, and seminars and one-on-one outreach to homeowners and community leaders;Managing an outreach workload to ensure that goals are reached.Engage individual homeowners in energy efficiency and renewable energy programs and other available services, including:Managing a client caseload of 50-60 clients and ensuring that service standards are upheld;Helping residents understand their energy options and guiding residents through interest forms, applications, and implementation of energy efficiency projects;Assisting homeowners in sequencing and stacking programs;Connecting residents to housing counselors, home repair programs, governmental agencies, andor other service providers and ensuring a smooth hand-off between clients and providers;Tracking residents' progress through the outcome;Troubleshooting and escalating cases as needed.Maintain information on clients, partnerships, meetings, referrals, and other activities through regular reporting and the use of a Customer Relationship Management (CRM) system, including Salesforce; Take ownership and actively improve the Center's approach to promoting programming and engaging clients through projects, including:Create reports, memos, and other supporting documents as needed;Proposing improvement to engagement tactics, messaging, and program coordination and developing creative new ways to promote programs operated by the Center;Promote and actively look for new opportunities, programs, and projects that further the Center's work.Advance the Center's goal of integrating sustainability and resiliency into other work of the organization by actively considering gaps and solutions and by helping to develop new programs and projects;Maintain current knowledge of trends and developments in the affordable housing, affordable homeownership, and resiliency sectors and keep a finger on the pulse of emerging sustainability programs and policies; Other tasks and duties reasonably related to job responsibilities. Work obligations may on occasion necessitate evening or weekend hours. As such, the successful candidate must be flexible in terms of work schedule. Skills & QualificationsBachelor's degree required; equivalent combination of education and experience may be considered instead of a degree;Experience working in sustainable energy, resiliency, public sector outreach, marketing, andor constituent services is a plus; In-depth knowledge of issues faced by homeowners is a plus;Willingness and ability to fill personal knowledge gaps in building science and clean energy principles, including engaging in self-study, formal training, and certification processes;Passionate about promoting affordable homeownership and thriving and equitable New York City neighborhoods; Familiarity with New York City and State government and non-profit sector resources is a plus; Excellent problem-solving skills and good judgment;Demonstrates cultural competency and self-awareness in all interactions with personnel and clients;Must work well with the public, fellow staff members, and partners; Excellent written and verbal communication skills; Strong public speaking skills, with the ability to speak effectively and persuasively to large and small audiences; Able to meet rigorous deadlines and handle challenging tasks with efficiency and attention to detail; Able to coordinate, organize, prioritize, and execute multiple responsibilities in a fast-paced setting; Strong technology and data entry skills required; Fluency with Microsoft Office (Word, Excel, PowerPoint), Google Workspace (Drive, Docs, Sheets, Slides, Forms, Meet), and working experience with Salesforce or other CRM is desirable; Bilingual in English and one other language, including Spanish, Russian, or Cantonese, is a plus; Familiarity with traveling within New York City, particularly the Bronx and Brooklyn, is a plus;Passionate about promoting equitable, sustainable, and affordable homeownership in New York. ValuesDemonstrate Ownership by showing initiative, active problem-solving, being solution-oriented, acting conscientiously, and putting team results above individual accomplishments Demonstrate a Growth Mindset through resilience, humility, engaging in expansive thinking, and showing curiosity and openness to learningWork collaboratively by demonstrating the ability to work in teams, exhibiting emotional intelligenceEssential Mental and Physical FunctionsMust be able to communicate effectively in English and understand spoken instructions.Must be able to operate standard office equipment, such as telephones, computers, and ancillary hardwaresoftware.Must be able to access and review data and documents, including spreadsheets and reports, in printed form and on computer screensMust be able to lift heavy equipment such as boxes, posters, etc., especially for special events.Must be able to work in-personhybrid at our NYC office and attend events in the local NYC area.ApplicationTo apply for this position, please submit your cover letter with salary requirements, resume, and at least 3 references through our website. Only those candidates selected for an interview will be contacted. Applicant review will continue until the position is filled.Please apply for this position via the Center's website, . Only those candidates selected for an interview will be contacted. Applicant review will continue until the position is filled. We thank you for your interest in career opportunities with the Center for NYC Neighborhoods. No phone calls, please. Accepting resumes until the position is filled.The Center strongly encourages Section 3 residents to participate in this hiring effort. Information to determine if you are a Section 3 resident can be obtained by contacting [email protected].Persons requiring reasonable accommodation to participate in this hiring effort are requested to contact: [email protected]. The Center for NYC Neighborhoods is an equal opportunity employer. We recruit, hire, upgrade, train, and promote for all positions and job classifications without regard to race, color, religion, creed, gender, national origin, age, physical or mental disability, marital, veteran or disabled veteran status, sexual orientation, or any other status as a member of any other legally protected group or activity.To learn more, visit .

Created: 2025-03-08