Senior Team Manager

We are looking for a highly motivated and results-driven Senior Team Leader to manage and enhance our customer service division. The ideal candidate must have proven management experience, the ability to lead large teams, and strong communication, coaching, and conflict resolution skills. This role requires a strategic mindset and the ability to manage multiple teams across different locations.Key Responsibilities:Lead and oversee a customer service team of 25-30 employees across Brooklyn and Monroe.Coach, mentor, and train team members at different skill levels.Implement strategic leadership initiatives to enhance customer service operations.Manage complex situations, conflicts, and high-pressure scenarios while ensuring smooth operations.Develop and refine workflows to improve team efficiency and productivity.Work closely with executives and other departments to align goals and strategies.Monitor team performance, provide feedback, and ensure continuous improvement.Utilize data analysis and reporting to track KPIs and optimize customer service processes.Ensure adherence to company policies, compliance, and technology standards.Qualifications:Proven experience in a senior management or leadership role, preferably in customer service or technology.Strong leadership and team-building skills, with the ability to manage large teams.Exceptional problem-solving, negotiation, and conflict resolution abilities.Ability to work under pressure and meet deadlines in a fast-paced environment.Strong understanding of ITbusiness infrastructure and technology fluency.Highly organized, proactive, and adaptable with excellent time management skills.Strong analytical skills with attention to detail and data-driven decision-making.Exceptional written, verbal, and interpersonal communication skills.High level of integrity, accountability, and professionalism.Salary: $130K-$150KLocation: Brooklyn & Monroe, NYTo apply, please email your resume to with the subject line "Senior Team Leader - Job ID #3016755."To get the "full list" of the current career opportunities, WhatsApp 732-800-7633 Refer a friend and get up to $1,500 referral bonus upon a successful hire

Created: 2025-03-08