Event Technology Manager

Building A Brand Starts With Our StoryFIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being named one of the Top 150 Event Organizers & Agencies in the USA by Eventex, being listed among the "200 Top Marketing Agencies" in 2023, 2022 & 2021 by Chief Marketer, being recognized as one of the "50 Top Event Companies" by Special Events, being included in the Top 100 "Best Places to Work in NYC" by Crain's New York Business, and being listed as one of the "1000 Companies to Inspire Britain" by The London Stock Exchange Group. Learn more at story started over 25 years ago growing through collaboration, innovation, strong culture, and a focus on people, specifically our people. Our people inspired, developed, and grew FIRST to the incredible brand experience creator it is today. And our hope is that you become the next page of our story in developing how our agency connects more people beyond what they thought was possible.A welcoming, creative and ambitious workplace that offers personal and professional growth for all individuals. At FIRST, you'll find:A welcoming workplace that fosters diversity and belonging with a focus on team members feeling valued, respected, and supported. Creative teams that enjoy challenging work with an ability to make an impact on those around them.An experiential organization that cares about the development and career experience of each employee, focusing on excellence and flexibility with the right balance of structure to thrive.Location: New York City, NY (Hybrid) (Must be able to commute to NYC office)What You Would Get To Do:FIRST is seeking a highly professional and technologically adept individual to provide professional support and oversight of the Technology Department. This department will be responsible for the operations of technology, event websitesapps, data management and other analytics. The Event Technology Manager will consistently deliver exceptional service to our clients through excellent project management.The main duties of the Event Technology Manager will be to assist the Event Operations team by implementing and supporting new technology platforms as well as utilizing advanced knowledge of Microsoft Excel to manage invitation lists. This role may also need to provide support to clients needing assistance with their event and meeting coordination. Prior experience in customer service, help desk support or a similar function is beneficial as this person must be comfortable assisting clients over the phone with navigating registration websites and responding to inquiriesYour ContributionsKeep up-to-date on all emerging technologies, popular culture and trends and ensure team members are informed as wellAdvise on user experience of all pre-event and onsite registration for both virtual and in- person events Implementation and project management of event registration websites, app builds and all technological aspects of our eventsDatabase Management: ensure consistency of information and generating lists upon requestManage client evaluation communications such as save-the-dates, invitations, registration, confirmations, etc.Reporting (response rates new implications) and analytics and surveysAssist with recruitment of new team membersTrain other staff on current technology and processesTravel domestically and internationally in support of client eventsResponsibilities also include the project-based oversight of the Event Technology Coordinator andor Associate Event Technology Manager role(s) which includes but is not limited to the following: Assist in the development and management of online registration Manage relationships with technology suppliers including the negotiation of contractsEffectively communicate with internal and external clients over the phone, in person and via e-mailRegistration desk flow design and set upDatabase management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon requestLead contact for attendee management and technology vendors including pre- event and during executionAssist in contacting clients for relevant informationRespond to ALL client email within same day (even during work travel)Create and distribute post event client surveysReview and manage any relevant third-party vendor invoice reconciliation e.g. badging attendee tracking etcCoordinate planning and utilization of the mobile app. May assist with build depending on platform.Support other members of the department as needed on ad-hoc projectsResponsible for all registration collateral and equipment management What We Are Looking ForPlease be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. Please contact if you need an accommodation at any stage of the recruitment process). 5+ years of related experience with event and registration technology including meeting planning and coordinationExpert knowledge of Cvent requiredHighly motivated, able to work independentlyExhibit strong work ethic, patience, and a winning attitudeFlexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events andor troubleshoot remotelyAbility to manage multiple projects simultaneouslyStrong proficiency with Microsoft Office - specifically with Excel and PowerPointStrong oral and written communication skillsCustomer focus and approachable demeanorExcellent time managements skillsIndependent and critical thinker with keen sense of judgmentQuick and strategic problem solver PREFERRED QUALIFICATIONS:Proficiency with registration website platforms such Splash, Certain, Aventri, Eventbrite other registration website platformsExperience with virtual meeting and event platforms such as Intrado, GlobalMeet TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platformsExperience in integrating customer relationship management software, such as Marketo, Salesforce, Dealcloud with event registration management systems such as CventProficient programming skills such as computer coding (HTML, CSS andor JavaScript) ADMINISTRATION & GENERAL:Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundingsWork intelligently and ensure that the Event Technology Manager is aware of problems or issues which negatively affect productivityBuild excellent relations with team through positive communicationsEnsure knowledge is shared within the team to enable them to work smarter and more efficientlyWork on ad hoc requests as required, typically during quiet timesFIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity andor expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Created: 2025-03-08