Area Manager

The Area Manager manages retail operations in New York City, which currently includes 4 retail locations (20-30 total employees). This is a full time position, responsible for ongoing store operations within NYC - hiring & training FOH team, upholding and streamlining processes, liaising between stores and the central kitchen, and actively participate in day-to-day store operations when needed. Initially, you will oversee 4 NYC stores, and as we expand our NYC Market, the number of stores and employees you are responsible for will increase. If you are a strong leader who is passionate about people, energized by the idea of changing the way people eat on the go, and full of positive energy, this may be the position for you.PerksWhy do I want to work at Proper Food? Oh, we'll tell you... An annual salary of $75,000-$85,000, depending on experience, plus a bonus program-we reward both personal and company-wide performanceFlexible vacation timeCompany contribution towards medical, dental and vision insurance after 60 days of employmentCommuter benefits program for pre-tax savingsDelicious shift mealsCell phone reimbursement Stores are open Monday-Friday and closed most major HolidaysWith Proper Food's growth comes your growth - we mean it! We develop our team members & promote from within.Area Manager ResponsibilitiesCustomer Experience: Take pride in delivering an exceptional customer experience including a spotless store environment, flawless product quality and the kind of customer service that puts a smile on everyone's face. Closely monitor and quickly respond to customer feedback via multiple channels (e.g., in-store, email, loyalty program, social media, etc.).Leadership: Maintain our positive, warm and high-performance culture. Demonstrate hands-on management, rolling up your sleeves and jumping in wherever needed. Be a role model for delivering an exceptional customer experience. Foster a positive, team-oriented environment.Financial and Qualitative Results: Ensure all NYC stores meet financial and qualitative goals. Drive revenue, manage labor & supply costs and set daily pars optimally to impact profitability.Team building: Hire, inspire and grow the store teams. Hire new employees who share our values and consistently deliver an exceptional customer experience. Train, coach and mentor team members to become leaders. Develop a pipeline of future leaders by continually identifying potential leaders and preparing them for promotion.Staffing, Scheduling & Personnel management: Manage employee scheduling and payroll. Address performance issues swiftly and respectfully. Coordinate staffing on a weekly and daily basis.Operations: Ensure all procedures are being executed efficiently, effectively and at the highest level. Ensure functionality of all equipment and manage general store ventory: Oversee and set daily & weekly pars. Supervise supply ordering.Catering & menu implementation: Assist CateringTraining Manager and support catering program. Create and update collateral; labels, menus, allergens, signage, oven settings, update websites.Develop strong cross-functional partnerships: including Catering, Kitchen, Business Development and Marketing. Partner closely with the Executive Chef and commissary kitchen team with daily communication and a 'one-team' approach. Communicate customer feedback and sales trends to influence menu. Support launch of seasonal menu updates and productmarketing pany BackgroundAt Proper Food, we make it a cinch to eat well on the run. We craft our fare by hand fresh every morning the only we know how - with whole, seasonal ingredients sliced, chopped and seasoned with care. Nothing phony or factory-made. Just good, proper food that's packed and ready to go. We cook all our meals from scratch each morning in our commissary kitchen and deliver them to our stores twice a day. At the end of each day, all unsold meals are donated to local food banks. Proper Food launched in San Francisco in 2014 and has rapidly grown to 20 locations, earning accolades from customers, food critics and local media. We expanded to New York in 2019 - bringing our fresh, honest fare to NYC and redefining 'fast food' in way that appeals to the food-savvy and time-starved. Our mission is to change the way people eat on the go and we have ambitious growth plans ahead!An exceptional leader - you've got that magical mix of being able to instill a high energy, positive & warm culture, coach people to full potential and hold everyone accountable. Passionate about food - and even more passionate about people. Helping others succeed and delighting customers makes you happy. Proactive, resourceful and scrappy - you always find a way Able to handle a fast-paced and demanding environment with grace. Flexible and able to roll with it. Disciplined approach to priority setting with the ability to identify the root cause of store operations and people opportunities and move quickly to improve performance. Service oriented with a commitment to quality and consistency - on top of every detail Unwavering honesty, transparency and integrity. Great sense of humor and contagious positive energy Flexible & reliable - able to respond to and ensure coverage for last minute call-outs & emergenciesSpecifically, you must have: 4+ years of retail restaurant management experience. You don't necessarily need to have been an Area Manager, but you do need to have managed a team of 10+ people. Computer skills including Microsoft Word & Excel. Adobe programs are a plus.Qualifications & Essential FunctionsHigh School education preferredDepartment of Health Food Handlers Card requiredAppropriately groomed for direct engagement with clienteleWill be exposed to various environmental conditions such as cold due to refrigeration or heat due to hot surfaces or espresso machinesExposure to cleaning chemicalsAbility to speak, read, and write in EnglishAbility to lift up to 20 poundsAbility to sit, stand, climb stairs, and bend would be requiredUpon submitting your resume please let us know why you'd like to be a part of the Proper team and what makes you right for this role! Thank you for your interest in Proper Food, we will get back to you soon! Proper Food provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Proper Food celebrates diversity and is committed to creating an inclusive environment for all employees.

Created: 2025-03-08