General Manager- Dallas, TX

TOCA Social is the world's first dining and entertainment experience with a soccer twist, and it's set to change the game! We are ready for global growth with venues already operating in The O2, London, and The Bullring, Birmingham. Our next venues open in London, Mexico, and Dallas in 2025! At TOCA Social, Everybody Plays! Soccer knowledge is not required, so if you thrive in an energetic and fun environment, you'll quickly fall in love with our concept!Job Overview At TOCA Social, we see a direct link between the quality of our guest experience and the happiness of our teammates, meaning our teammates are at the center of everything we do! This role is responsible for bringing together multiple elements of our guests' journey to deliver memorable experiences! The ideal candidate will have previous experience in competitive socializing or hospitality venues and the ability to lead with a people-first approach, that aligns with our Team Philosophy. Location: TOCA Social, Dallas, TexasReports to: Senior Operations Manager Role Scope & Responsibilities:Some of your responsibilities will include: Recruit, coach, and develop a strong team of approximately 75 teammatesWorking closely with your venue leaders and the People Team on people initiatives; ensuring teammate morale, engagement, and culture is at the forefront of your decision-making Ability to lead a diverse and dynamic team to anticipate and exceed the needs of our Guests Work closely with our Global Talent & Development Partner to coach and develop Teammates to reach their full potential and growth within TOCA SocialDeliver on business KPIs by driving revenue and managing cost with an 'Own It' philosophy at the core Exceptional ability to communicate fast-changing operational needs, while bringing people with you Fostering strong relationships with all teammates, support team and guests Ability to resolve service issues with grace and empathy, focus on always finding the best outcome for our guests Provide a safe and high-quality working environment for our teammates and our 300,000+ annual guests Growing teammate engagement within your venue and connecting with other venues Ensuring guests receive outstanding service quality and hospitality standards to exceed guest experiences Being the 'go-to' for teammate support whenever on shift Managing Teammates with excellent communication skills (written & verbal) and embracing Teammate and guest differences Creating a 'Greatest Of All Time' team culture and empowering Teammates to surpass Guest expectations Working with leaders to ensure accurate scheduling of Teammate while anticipating seasonal labor changes Leading from the front to create a best in class Guest experience and supporting Teammates in following consistent Steps of Service Ensuring training and compliance within health and safety and food and drink guidelines including Food Safety and Allergy Process Having a presence on the venue floor, being visible for guests and teammates at all times, ready to step in whenever needed while having a warm and friendly disposition. Completing preventative maintenance checks, including daily walk-throughs to inspect and escalate improvements Ability to resolve issues with grace and empathy, focus on always finding the best outcome for all guestQualifications & Experience:5+ years experience at GM level in a Hospitality or similar industry An individual with a proven record of leading and managing a large team, including a leadership team A proven track record of delivering against key KPIs A people-focussed leader who is naturally empathetic with a strong emotional intelligence A punctual and reliable individual with a great attitude and work ethicA quick learner with the ability to work under pressure in a fast-paced environmentPassionate about delivering top-quality experiences with a teammate and guest-first attitudeA willingness and desire to make people happy and deliver genuine and memorable experiencesSomeone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)Ability to work flexible hours each week

Created: 2025-03-08