Assistant Property Manager

COMPANY SUMMARYEmpire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT's flagship Empire State Building, the "World's Most Famous Building," features its iconic Observatory that was declared the #1 Attraction in the World - and the #1 Attraction in the U.S. for the third consecutive year - in Tripadvisor's 2024 Travelers' Choice Awards: Best of the Best Things to Do. The Company is the recognized leader in energy efficiency and indoor environmental quality. As of December 31, 2024, ESRT's portfolio is comprised of approximately 7.8 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 732 residential units. More information about Empire State Realty Trust can be found at and by following ESRT on Facebook, Instagram, TikTok, X, and LinkedIn.The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certifiedâ„¢ as a Great Place to Work® by the global authority, Great Place to Work®, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.POSITION SUMMARYThe Assistant Property Manager will play a crucial role in overseeing the comprehensive management of all building operations for a 1 million square foot property. This role involves overseeing building staff, coordinating tenant services, and ensuring compliance with building policies and procedures. The Assistant Property Manager will also support the Property Manager in developing budgets, managing special projects, and maintaining property files and records. This position requires strong supervisory and administrative skills, a basic understanding of electrical and mechanical systems, and the ability to handle multiple tasks effectively.RESPONSIBILITIESEstablish and maintain procedures to properly administer all purchase orders processing, payroll administration, accounts payable, accounts receivable, and related correspondenceUtilize working knowledge of all building accounting systems, accruals, and reclassificationAssist Property Manager in developing forecasts and budgets, including Operating, Tenant Improvement, and CapEx budgetsProvide knowledgeable of ownership's policies and procedures and Union (32B-J, Local 94) Commercial Building AgreementsAdminister all special projects that are assigned by the Property Manager and Portfolio ManagerAssist Property Manager in ongoing leasing program including review of leases for compliance, notification, updates, escalations, late charges, statements, and insurance complianceAssist in the coordination of tenant move-ins and outs and completion of associated paperworkCoordinate with Property Manager in the issuance of notices relating to tenants, security, janitorial, or project issuesOversee engineering and building staff, meet with the Chief Engineer andor Superintendent on a daily basis to coordinate ongoing work and the building's repair and maintenance programDirect the day-to-day operations of the security and cleaning contractorsSchedule overtime and vacations to provide adequate coverage of building functionsEnsure adequate and qualified replacements when absences or vacancies occur in the security and cleaning staffsManage the operation of tenant service requests, insuring timeliness of service calls and the proper dispatch of requests to building tradesAssign and monitor maintenance and custodial tasks as called for by tenant or management requestCoordinate special work orders, trash removal and freight car usageAssign work prioritiesEnsure employee dutiesresponsibilities and building policiesprocedures is understood by the staffUpdate reports for weekly and monthly meetings with ownershipImplement and maintain property files, manuals, and recordsAssist in monitoring all on-going maintenanceconstruction projects performed by external contractorsCoordinate all "Slip & Fall" and related bodily injury insurance issues utilizing full knowledge of all building insurance coverage and report all accidents with complete details to insurance carrierMaintain current required insurance certificates for contractors and vendorsAssist Property Manager in contract bid process including preparation of RFP documents and bid evaluationReview and evaluate fire safety system permits to ensure compliance with applicable fire codesOversee all required training including, but not limited to OSHA, Hazard Communication, Mold, Asbestos, Fire Safety, etc. on an as-needed basis and distributes relevant memorandumsAnalyze and oversee the maintenance of all building inspections and recordsCoordinate and advise of emergency trade responses with management and tradesPerform daily inspections to ensure building standards are being adhered to and enforce in-house cleaning programs, cleaning contracts, and performance of routine maintenance tasksInspect areas under construction dailyCoordinate building service (i.e., freight, security, cleaning, engineering, fire watch) for after-hour construction, maintenance, tenant moves, and any other special projectsWork with HR department on any disciplinary actionMeet with tenants on a regular basis to ensure tenant satisfactionPrepare monthly overtime reports and reallocate labor costs to projects as neededAssist the Property Manager on ad hoc analysis and reportingEvaluate lease proposal from an operation and LL work perspectiveWHAT SUCCESS LOOKS LIKEBe self-drivenMake strong communications a core competencyHave a positive attitude and be a forward thinkerHave a long-term strategy and set goalsFind opportunities where others see obstaclesBe decisive, curious, and engage your tenants, colleagues, and staffPresent a well maintained, operational, safe propertyREQUIRED SKILLS ABILITIESAbility to handle multiple tasks, coordinate, manage, and communicate effectivelyStrong supervisory and administrative skillsBasic understanding of electricalmechanical systems, and constructionMaintain a professional presenceKnowledge of Yardi and Building Engines preferredBasic Project Management experience a plusEDUCATION & EXPERIENCECollege Degree or High School Graduate with relevant industry experienceMinimum of five (5) years property, maintenance and construction experienceMinimum of three (3) years supervisory and management experiencePHYSICAL REQUIREMENTSProlonged periods of sitting at a desk and working on a computerMust be able to lift up to 15 pounds at timesPeriods of prolonged walking inclusive of ascending up and down stairs for building inspectionsWHAT YOU CAN EXPECTAt ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors - Adaptable - you are a self-starter who's able to quickly digest and execute new processes to work both collaboratively and independentlyDynamic - you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT Dependable - you take a strong sense of ownership and accountability over your work Passionate - you keep up with industry trends and are excited about the potential to propel the industry forward with a "roll-up-your-sleeves" attitude Curious - you consistently look for new ways to work smarter, not just harderEthical - you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culturePositive - you possess a service-oriented attitude with excellent follow through BENEFITSCompetitive base salary and bonusHealthDentalVision insuranceCompany sponsored Life, AD&D, STD (with Salary Continuation), and LTD InsuranceVoluntary Enhanced LTD ProgramVoluntary Hospital, Accident, and Cancer Programs401(k) with 100% match up to 5%Paid parental leavePre-tax transit accountsEmployee Assistance Program for emotional, financial, and legal supportWELL-BEINGGenerous paid time offFlex remote work timeFlex Summer FridaysEmployee engagement programsVolunteer time offContinuing educationComplimentary Empire State Building Observatory accessComplimentary gym membership and other wellness benefitsEmployee Discount Programs$110,000 - $125,000 a yearSalary is based on several factors including but not limited to education, work experience, job location, size of property where applicable, andor certifications. In addition to your base salary, ESRT provides discretionary annual bonuses. ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.

Created: 2025-03-08