Express Service Advisor Automotive

Job Type Full-timeDescriptionABOUT US: At Five Star Subaru of Grapevine, we pride ourselves on delivering exceptional customer service and quality automotive maintenance. Our Express Service Department is a fast-paced, customer-focused environment dedicated to providing quick and efficient vehicle services. We are seeking an enthusiastic and detail-oriented Express Service Advisor to join our growing team.POSITION OVERVIEW: As an Express Service Advisor, you will be the primary point of contact for customers utilizing our express maintenance services. Your role is to ensure customers receive prompt, friendly, and accurate service while coordinating with our express technicians to meet their vehicle maintenance needs.BENEFITS:Medical InsuranceDental InsuranceVision InsuranceLong- and Short-Term Disability Insurance401(k)Life insuranceCritical IllnessHospital IndemnityAccident InsurancePaid vacation for full-time employeesEmployee discount on cars, parts and serviceDrug Free Work EnvironmentWe're passionate about our cultureRESPONSIBILITIES:Greet customers promptly and in a friendly manner upon arrival.Consult with customers on their vehicle's express service needs (oil changes, tire rotations, inspections, etc.).Clearly explain recommended maintenance services and estimated costs.Keep customers informed on service progress and ensure timely vehicle completion.Work closely with express technicians to maintain an efficient workflow.Ensure all services are completed to dealership and manufacturer standards.Provide exceptional customer experience, addressing any concerns professionally.Assist with appointment scheduling and service follow-ups as needed. Requirements Prior experience in a service advisor or customer service role, preferably in the automotive industry.Strong communication and organizational skills.Ability to multitask in a fast-paced environment.Basic understanding of automotive maintenance services is a plus.Positive attitude with a customer-first mindset.Experience with dealership CDK service software is a bonus.Applicants must have a valid driver's license and must complete the pre-employment screening.JOIN OUR TEAM: If you are passionate about providing top-tier customer service and enjoy working in a fast-paced automotive environment, we want to hear from you! Apply today by submitting your resume today!Five Star Subaru of Grapevine is an equal opportunity employer. #ZR

Created: 2025-03-08