Senior Product Manager, Digital Services

You have a life. We like that about you.At OCLC, we believe you'll do the best work of your life when you're living the best life possible.We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meaningful part of a balanced life- not a substitute for one.Technology with a Purpose. OCLC supports thousands of libraries in making information more accessible and more useful to people around the world. OCLC provides shared technology services, original research and community programs that help libraries meet the ever-evolving needs of their users, institutions, and communities. With office locations around the globe, OCLC employees are dedicated to offering premier services and software to help libraries.The Job Details are as follows:The Senior Product Manager is the product owner and has responsibility for product strategy, prioritizing product development, and tactical execution of the product roadmaps. The SPM also collaborates with the sales, marketing and implementation teams as needed to ensure business success and customer satisfaction for the products.As product owner, you will be responsible for all aspects of product planning, development, and go-to-market. This role works collaboratively with the product marketing team, finance, and sales for product release and promotional efforts.Responsibilities:Product Strategy and Planning:Be the strategy leader. Oversee market analysis and develop product strategy and business cases. Define strategic product goals based on market, member and user needs, and overall strategic goals.Represent the end-user. Be the champion of the end-user and our member libraries. Bring the voice of the customer into the product creation process.Provide leadership in OCLC's cross-functional product workgroups. Work with product managers from other groups to understand needs from their portfolios and how to prioritize those needs against each other. Help resolve conflicts and drive consensus.Leadership and Management:Facilitate collaboration and communication and secure commitment between development team, product management, and other divisional workgroups towards achievement of common goals.Measure success. Own the measures used to define success for your product. Make measures visible to all stakeholders and interpret them into actionable conclusions and product goals.Experienced with owning large cross-functional and complex data andor early stage software development projects.Product Marketing Oversight and Consultation:Assist in the development of strategies for customer acquisition and retention; manage relationships with user groups and assist sales team in generation of marketing and awareness plans.Know the market. Understand how and when to commission market research to develop and maintain expertise in markets served, alternative services, new technology, and related standards. Adjust product plan as new market facts are discovered.Support the sales team through training, assistance with significant sales calls and presentations. Facilitates clear communication of product positioning and key value propositions.Leads go-to-market strategies, meetings, and coordination.Consultation on Portfolio Planning:Provides input into portfolio business plans, roadmaps, strategies, metrics, and progress reports and reviews.MentoringSupport for Product Managers:Serves as mentor and support as needed for less experienced Product Managers.Qualifications:Bachelors Degree or equivalent experience6 to 8 years experience in product, project or program managementEntrepreneurial attitude, team player, leadership skills, and self-confidenceWell developed communication and presentation skills and demonstrated experience in presenting information at a senior management levelDemonstrated ability to lead cross-functional team environment and manage multiple priorities.Demonstrated understanding of a Product Management Lifecycle modelDemonstrated ability with Financial planning and financial forecastingExtensive understanding of technical capabilities and market requirements needed to develop innovative market plansStrong customer relationship skillsDesired:Masters degree4 to 6 years experience in library services or library management systems4 to 6 years experience in supporting onlinedatabase services, preferably in the library fieldA broad knowledge of library markets, information professionals and relevant technologies.Experience taking at least one product from conception to market launchThis position requires travel to customer and non-customer sites (15%).Working Conditions: Normal office environment.ADAEAA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Created: 2025-03-07