Assistant District Operations Director

SUMMARY OF RESPONSIBILITIESThe Assistant District Operations Director will provide support to the District Operations Director with overall portfolio management support in all aspects of property operations. This includes monitoring, evaluating, and communicating ongoing operational activities for newly acquired and stabilized homes. This role is responsible for ensuring a positive resident experience for the portfolio including, but is not limited to assisting with rent collection, resident inquiries and escalations, maintenance resolution (level 1 escalations for assigned portfolio as well as level 2 escalations portfolio wide) and Section 8 compliance and abatement prevention. Additionally, this role will oversee and manage the Rent Assistance programs including rent defermentforgivenesstransitional programs and directly responsible for the Section 8 portfolio for the market throughout the Indianapolis District.ESSENTIAL DUTIESReview market financial reporting and performance metricsAssist with the daily, weekly, and monthly management of market delinquencydebt collectionsManage Portfolio resident relations including high priority escalationsReview all paymentsledger adjustments to ensure timely and accurate dataQuality Assurance spot checks to ensure compliance on all company policies & proceduresReinforce adherence to all FHA & Section 8 Compliance regulationsLead daily workflow processes with an accelerated level of organization and appropriate priorityProvide inspirational and engaging leadership to yield a strong, collaborative, and productive teamOversee the market Section 8 portfolio including newly acquired and stabilized propertiesThis brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's manager at any time based upon Company need.Maintain an active real estate license in all markets in assigned portfolio and adhere to company real estate license requirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, andor ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.WORKING CONDITIONSPrimarily working indoors, office environment (Min 4 daysweek)Between 10-25% travel timeMay sit for several hours at a timeProlonged exposure to computer screensREQUIRED EDUCATION AND EXPERIENCEBachelor's Degree7+ years of progressive property management experience in either single family or multi-family rental industry with Section 8 compliance experience5+ years proven management experience leading teamsValid Driver's LicenseIntermediate Technology expertise (Microsoft Office Suite)Ability to obtain IN & IL Real Estate License within 120 days of hire datePREFERRED EDUCATION AND EXPERIENCEExperience working in a fast pace, high-growth companyDegree in BusinessAn active real estate license in the applicable state of practice is required5+ years of Extensive Section 8 compliance management10+ years of management experience leading productive teamsYardi software expertiseStrong Customer Service & Conflict Management ExperienceStrong maintenance management resolutionREQUIRED KNOWLEDGEManagement - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resourcesBuilding and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads REQUIRED SKILLSJudgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate oneNegotiation - Bringing others together and trying to reconcile differences.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problemsMonitoring - MonitoringAssessing performance of yourself, other individuals, or organizations to make improvements or take corrective actionTime Management - Managing one's own time and the time of others.Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the jobManagement of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expendituresSpeaking - Talking to others to convey information effectivelyWriting - Communicating effectively in writing as appropriate for the needs of the audience.WORK STYLES & BEHAVIORSLeadership - Job requires a willingness to lead, take charge, and offer opinions and direction.Persistence - Job requires persistence in the face of obstaclesInitiative - Job requires a willingness to take on responsibilities and challengesAchievementEffort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasksAttention to Detail - Job requires being careful about detail and thorough in completing work tasks.AdaptabilityFlexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplaceFirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or D1By applying to this position you are consenting to receive follow-up communication.

Created: 2025-03-07