Membership Service Associate (Front Desk Staff) - ...

Description Partner with the branch management team to implement membership policies (SOP's) and all systems that support branch membership, program and marketing objectives. Enter membership and program registration data into HRIS operating system Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch. Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count Participate and recruit participants for member challenges also known as member visit drivers. Suggest procedures or standards to improve efficiency and productivity at the Welcome Center. Ensures established processes for touring and following up with membership inquiries are followed. Assist with the attainment of membership department strategic plan goals. Provide feedback and offer solutions regarding gaps in service andor member concerns. Work continually towards self-development to stay current on customer service, sales, and "Leader" procedures & practices. Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills Effectively handle conflict and member complaints, with the support of the center Membership Director Performs all other duties as assigned.The YMCA Welcomes a Diverse WorkforceEqual Opportunity Employer MFDVThe Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.RequirementsHigh school diploma and or GED required Excellent interpersonal and problem solving skills. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. Previous customer service, sales or related experience. Basic knowledge of computers.Full Compensation Package (when applicable):403(b) Retirement SavingsRetirement fund of 12% per pay period after completing 1,000 hours of service during any two 12-month period. 20% Discount on tuition at Missouri Baptist UniversityFree individual membership to YMCA nationwideDiscounts on YMCA programsDiscounts on YMCA Childcare

Created: 2025-03-07