General Manager at Rustic Root Downtown

DescriptionPosition Summary: Responsible for every aspect of the operation and growth of the restaurant. Most time will be spent on the development and supervision of staff, driving revenue in all day parts, managing COGS and payroll, ensuring compliance with all policies and procedures, and driving profit. Type: Salaried, Full-time Pay scale: 90K-110K Duties and Responsibilities: Responsibilities include, but are not limited to: Financial The number one goal of the venue is to exceed customer expectations while meeting or exceeding the budgeted EBITDAApproving invoices for payables and ensuring clear communication with the accounting department on all checks, invoices, etc.Managing petty cash per company policyManaging, monitoring and meeting budgeted COGSOverseeing monthly P&L and daily numbers to maximize revenue and managing controllable costs and expenses with a strong emphasis on all cost of goods ("COGS") and laborEmployee Performance Working with underperforming employees to get them to the top half of the list or removing from rosterAlways be working to raise the Per Person Average (PPA)Creating, implementing, and maintaining systems related to customer service and revenue maximization.Reviewing server sales performance report and taking appropriate action (posting results)Reviewing and identifying the "Best Players", putting these employees on the best shifts and grooming to be leadsOnce Leads are recognized and developed, start to plan next step to be a supervisormanagerMenu Analysis Implementing FOH incentive programs to push appropriate menu itemsReview all reports & working with Chef to ensure menu is performing as intended.Staff Turnover Always working towards keeping the overall turnover percentage down to help reduce payroll costIdentifying and correcting reasons causing high turnoverOther Wages Ensuring all staff clock inout times are being reviewed before payroll is processedTracking, managing, and minimizing overtime & meal break premiumsWeekly audits on TipHaus to assure numbers are correct and to get a sense of what your team is taking home.Marketing Always be thinking about big and small social media opportunities, taking impactful video and photo content at every opportunity to be submitted to the Marketing DepartmentEnsuring all reviews are at goal numbersEnsuring venue is maximizing the effectiveness of all marketing and art services while getting an acceptable ROI on those expensesEnsuring venue brand is being properly representedInternal Restaurant Marketing & Revenue Generation Executing in-house marketing promotions and ensuring staff is trained and aware of promotion detailsExecuting RMD cross-selling programs including: RMD Loyalty App, Synergy wristbands, etc.Executing RMD Loyalty ProgramEnsuring the proper menus and promotional material are always outCreating and executing promotions to drive business like tournaments and nightly contestsWorking with all managers and staff to come up with new ways of driving revenue and communicate ideas to GMDOFBDeveloping and implementing specific staff up-selling programs and ensuring quantifiable tracking is always in placeEnsuring all revenue generating programs are being executed per planOperation Touching every table and connecting with guests during dinner service per company standard.Assuring guests are enjoying their meal and see if there is anything else you can do to enhance their meal, refer to policy for further guidelines.Seeking out ways to create memorable moments for guests.Gathering guest details and input notes into the POS to ensure continued enhanced experience for future dining.Holding everyone accountable for ALL policies and proceduresOverseeing nightly closing to ensure all elements are properly completed by MODsReviewing all manager nightly notes, making comments and responding as neededEnsuring all changes to policies and procedures are communicated and documented formallyEnsure closing tasks are continuously reviewed and appropriately followed and changes are implemented as requiredAs MOD consistently touching ALL tablesCreating and implementing specific policies and procedures that will enhance customer service and share best practices with other RMD venuesReviewing all incident reports before they go to RMDConducting weekly manager meetings, with agendas, and ensuring proper follow-up on all action itemsEnsuring there is always a Lead in every department, and that each lead is trained to be a "Key Holder"Ensuring the following FOH departments have a manager assigned and that Manager has a plan and is executing it: Bar, Server, Host, and SupportCoordinating and attending repairs and maintenance walkthroughs monthlyOther Knowing your ABC, CUP, and Entertainment permit conditionsReading Industry publications to keep up to date on trendsConducting staff check-ins per company standardTaking time to learn what you don't knowResponsible for all aspects of all systems (front and back of the house)Training & Onboarding The best way to achieve success on all the above is to have effective and consistent onboarding and ongoing training programs for all new staff and managers Ensuring new hires go through orientation with all necessary paperwork before scheduling them on any shiftsEnsuring all training programs are being executed properlyEnsuring trainees have all required certificatesEnsuring all potential new hires are properly interviewed and vetted for qualifications, and conducting interviews before an employee is sent to DOFBIdentifying approved staff that can train new employees (should have multiple trainers in each department)Creating and executing a minimum of one voluntary staff training per monthCreating and implementing one mandatory staff training per quarter that has participation numbers per company standardsWorking with DOFB to create an "approved' training program for all positions including: FOH, BOH, Managers, and line-level staffStaff Development and Recruiting Ensuring proper progressive disciplinary steps are taken accurately and tracked through "note to file system"Identifying and tracking staff that is being developed for future growth within venue or for other RMD Venues on a quarterly basisQualifications Minimum 5 years AGMGM experience with extensive knowledge in restaurants, nightclubs, and private eventsMust be familiar with cost controlsMust be able to communicate well both orally and in writingMust be able to input and access information in the property management systemcomputerspoint of sales systemMust be comfortable learning new skillsMust have a "hands-on", proactive management styleSkills and Attitudes Must be motivated, hard-working, and passionateExcellent communication skills (verbally interacts with management, team members and guests.)Must be a strong leader with the ability to handle multiple tasks and responsibilitiesMust be able to:Perform job functions with attention to detail, speed, and accuracyPrioritize and organizeThink clearly, remain calm, and resolve problems using good judgmentFollow directions thoroughlyUnderstand guest service needsWork cohesively as a team with co-workersDirect staff performance and follow up with corrections as neededWork in a stressful, fast-paced environmentEducation Must have one or more of the following: Bachelor's degree (B.A.) from a four-year college or universityEquivalent combination of education and experienceMinimum of five (5) years of experience as AGM GM in a standalone restaurant or hotelresort background.Must be able to speak, hear, understand, read, and write the English language.High school diploma.A general knowledge and understanding of San Diego current events, cultural and culinary happenings.Understanding of Department of labor standards.Proficient in Microsoft applications (ExcelWordOutlook).Proficient in Toast andor other POS systems.Knowledge of guest experience, and interdepartmental relations new hires training and continuing education of current staff on food, wine and cocktail specifications.Certificates, Licenses, and Registrations: Serve safe certificate Management course.Anti-harassment and nondiscrimination 2-hour class.RBS - Responsible Alcohol ServiceOther Requirements Must be able to work holidays, nights, and weekendsAbility to speak and hear, vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Physical Requirements: Must be able to sit, stand or walk for up to 8 hours at a time.Must be able to lift at least 50 pounds safely and properly.Must be able to bend, stoop and climb.Must be able to push and pull.Work Environment The noise level in the work environment usually is moderate to loud.The employee may be exposed to the risks associated with attempting to resolve issues with difficult guests.Work flexible hours that may include early mornings, evenings, weekends, nights andor holidays.Venue RUSTIC Rustic Root's menu showcases a dynamic rustic American cuisine rooted in tradition, yet with an inventive modern flare. The signature drink menu offers a take on timeless classic cocktails as well as Rustic Root originals using creative spirits and the freshest ingredients. A full dining room boasts of eclectic flare: from a ceiling filled with floating colanders to chic nature-inspired wall art and dcor. If it's San Diego views you want, head upstairs to the Gaslamp's premier rooftop restaurant. Animal hedges, beautiful streetlamps, and not-your-mama's patio furniture create a buzz-worthy and energetic atmosphere. ABOUT RMD Group RMD Group was formed by three partners who had a passion for hospitality and creating unforgettable experiences. For over a decade, RMD has been a driving force in the industry, creating some of San Diego's most successful and exciting concepts including Rustic Root, Huntress, Lumi, Side Bar and FLUXX. In addition, the group works with a thriving portfolio of hospitality and lifestyle concepts that include Ballast Point Brewing and Hard Rock Hotel's Float and 207. RMD brings extensive expertise in all areas of consulting including design, development, and management, plus a talented team of industry leaders that continue to elevate guest and client experience in San Diego and beyond.

Created: 2025-03-06