Guest Service - Lead

Salary: $15.75 - $18.25 HourlyLocation : Gahanna, OHJob Type: SeasonalJob Number: 20241126AQ6Department: Parks & Rec AdministrationOpening Date: 12012024Closing Date: 512025 11:59 PM EasternFLSA: Non-ExemptBargaining Unit: 80 Job SummaryUnder the supervision of the Recreation Supervisor, the Guest Service Lead position includes the following duties:Responsible for the day-to-day operations of the front desks located at our outdoor facilities.Works with leadership to ensure sites meet Franklin County Health Code standards.The pools are open mid-May through Labor Day weekend. Guest Service Lead staff are expected to be available throughout the entire season unless otherwise noted at hiring.The City of Gahanna has implemented two bonus programs for seasonal staff!Referral BonusAny applicant can refer up to 4 candidates ($50* per candidate). Rehires are not eligible to be referred but are encouraged to refer other candidates. When completing the online application, the applicant must include the first and last name of the person who referred them to apply. The person who referred the candidate does NOT need to be an active employee at the time of the application.Family members are NOT eligible to be referred.Onboarding BonusAll seasonal employees who are fully onboarded and ready to work by May 1st will receive a $100* bonusAll applicable taxes will be deducted from the bonus payments. Essential Job Functions Assists Pool Manager with overseeing quality customer service at our guest service windows and concession stands.Ability to troubleshoot with front-line staff during operating hours.Establishes and maintains effective working relationships with employees, supervisors, other agencies, and the public.Maintains all necessary documentation for business operations and programming.Trains and assists staff on how to effectively use and maintain equipment.Trains and assists staff on how to operate the front desk and adhere to policies and procedures.**Regular, predictable, and punctual attendance is required Minimum Qualifications Any combination of education, training, and experience that provides the required knowledge, skills, and abilities to perform the essential functions of the job. A typical way to qualify is a High School Diploma or equivalent or one (1) year of progressively responsible experience - in a facility with seasonal operations. Licensure or Certification RequirementsCurrent American Red Cross CPRAED for the Professional Rescuer, First Aid, and Administering Emergency Oxygen certificate required.Current American Red Cross Lifeguard, or a nationally recognized equivalent, certificate, preferred.Current ServSafe Food Handler Certification or ability to obtain before employment is required. OtherMinimum 18 years of age Important Job FunctionsMaintains high standards of health and safety in all aquatics operations, always adhering to industry standards.Maintains the facility in a clean and orderly fashion.Performs other tasks and duties as assigned by Pool Manager, Aquatics Coordinator, andor Recreation SupervisorKnowledge, Skills, and AbilitiesKnowledge of:Basic recreation principlesEmergency proceduresFoodservice regulationsThorough knowledge of computer applications and hardware related to the performance of the essential functions of the job, including recreation reservation and activity software.Skill in:Cash handling and procedures. Working with different age populationsConflict resolutionTime managementAbility to:Work independently, while being able to lead and supervise others and meet deadlines. Adhere to regulations, policies, and procedures required by the State of Ohio, Franklin County Board of Health, the City of Gahanna, and all other regulatorygoverning bodies.Experience and ability to lead and supervise others.Enforce safety regulations and emergency procedures.Understand and follow instructions from Pool Manager, Aquatics Coordinators, and Recreation SupervisorWorking Conditions: The employee is subject to inside and outside environment conditions, extreme cold, extreme heat, noise, vibration, hazards, and atmospheric conditions. This is heavy work requiring the exertion of 100 pounds of force occasionally, up to 50 pounds of force frequently, and up to 20 pounds of force constantly to move objects; work requires swimming, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, and repetitive motions. Seasonal employees are eligible to participate in the Ohio Public Employment Retirement (OPERS).01 Are you at least age 18 as of the date of your application? Yes No 02 Do you have your High school diploma or GED? Yes No 03 Do you currently have the American Red Cross CPRAED for the Professional Rescuer, First Aid, and Administering Emergency Oxygen certificate? Yes No 04 If you were referred for this position by someone, enter their name in the box below. If not, enter na. Required Question

Created: 2025-03-05