Medical Assistant 2

The Medical Assistant 2 provides essential support and administrative services to the office, the doctors, and the patients in a fast-paced doctor's office. This person will be involved in a wide spectrum of tasks focused around assisting the Physician in all minor in office procedures, as well as being cross-trained in all aspects of the Front Desk Receptionist role to include scheduling, data entry, and maintaining patient records.Required Skills and Experience:High School Diploma GED equivalent6+ months of customer service experience requiredPrevious healthcare experience requiredFrequent travel between office locations may be requiredAbility to establish and maintain effective working relationships with patients, other employees, and the publicKnowledge about health insurance, pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9 codes preferredMust have excellent customer service skillsAble to work in a fast-paced and demanding work environmentMust demonstrate a strong work ethic and maintain professionalism at all timesMust have a team mentality, flexibility and willingness to learnThe ability to communicate effectively, multi-task and work under pressure is the key to success in this position, which also requires attention to detail and a commitment to achieving consistent customer satisfaction.The ability to uphold HIPAA compliance is mandatory. Must exercise good judgment and discretion Technologically savvy and familiar with Microsoft Office products including:Google WorkspaceWordExcelEssential FunctionsResponsibilities (other duties may be assigned):Greet patients and escort them to the treatment room, making sure patients are comfortable and preparing the feet for an exam by the physician.Open and prep exam rooms each morning Close and clean exam rooms at end of dayCount instruments in treatment rooms at the end of each session (AM & PM)Flexibility to work with multiple doctors and their varying practice styles Dispense all DMEApply pads andor adhesive strappings as neededPerform X-rays and digital radiographyComplete pre-authorizationsComplete the rapid health indicatorObtain vitals and review the patient's medical history, medications and allergies. Record any changes in their medical condition. For follow-up patients, record comments made re: their current status and outcome of previous treatment. Enter this information into EMRSet-up for injections, P&A procedures, wart procedures, in-office surgical procedures, etc.Prep nail care patients, smoothdebride nails andor calluses with electric grinder. Vacuum all clippings from the floorMeasure and fit patients for Diabetic shoes, heat mold insertsPrepare lab specimens (including paperwork) and call the appropriate lab for pick upClean, wrap and autoclave instruments and packs as needed, change cold sterile solutions monthlyReplenish inventory of back office supplies and DME items, restocking drawers and rooms dailyAssist in surgeries and minor proceduresClean-up after surgery - dirty drapes, wrappings, dispose of sharp, red bag items, wipe down counters, mop floor - scrub, clean, autoclave instrumentsChange post-op dressings, remove suturesCall post-op patients the day following surgery, complete Follow-up sheetReview information sheets with patients as neededWrites and faxes prescriptionsAnswer incoming calls, provide information, and transfer calls or take messages as necessarySchedules appointmentsMaintain and update patient records using data entry, faxing, and scanning. Collect deductibles, coinsurance, balances, copays and sell OTC itemsChecks all required ARAP changes since last visit and updates records accordinglyMust be able to maintain multiple doctor's schedules.Maintain list of orthotics received, contact patients and make follow up appointmentsCheck next day charts for insurance eligibility and necessary referrals and prior authorizationsPrepare end of day reports, deposit slips, and upload to shared files dailyReview billing claims and denials and collect necessary information from the provider or patientPhysical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to write, type or operate office equipment. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and smell. The employee is required to perform repetitive motions, including reaching above the head, and typing. The employee must occasionally lift up to 50 pounds andor carry objects weighing up to 25 pounds. This position performs tasks that involve exposure to blood, fluids, or tissues as well as cleaning solvents and other chemicals. Specific vision abilities required by this job include peripheral vision, depth perception, and ability to adjust focus.Benefits Offered: Health Insurance (Single & Family plans available)Life InsuranceDisability Insurance401(k) plan with Company MatchEmployee Discount ProgramPaid Time OffPaid Holidays#USFAS

Created: 2025-03-05