Branch Operations Manager - Denver

EEO Statement:It is the ongoing policy and practice of Pueblo Bank & Trust Company (PB&T Bank) to provide equal opportunity in employment to all employees and applicants. No person shall be discriminated against in any condition of employment because of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.The policy of equal employment opportunity (EEO) shall apply to all terms, conditions, and privileges of employment, including hiring, probation, testing, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.PB&T Bank is committed to making employment decisions based on valid requirements, without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. PB&T Bank will analyze its personnel actions rigorously to ensure compliance with this policy.PB&T Bank will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)PB&T Bank's EEO Coordinator is, Human Resources. They are responsible for compliance with state and federal EEO laws and affirmative action regulations. They are also responsible for implementing the Bank's Affirmative Action Plan (AAP), including equal employment practices, monitoring, and internal reporting. If you believe you have not been treated in accordance with this policy, please contact the EEO Coordinator.Our AAP for Veterans and the Disabled is available to you in PB&T Bank's Human Resources office during regular office hours or by appointment.All employees and applicants for employment are protected, by both company policy and equal employment opportunityaffirmative action regulations and law, from coercion, intimidation, interference, or discrimination for filing a complaint or assisting in an troduction:PB&T Bank has been fulfilling financial needs and exceeding our customers' expectations since 1889. We are a full service bank, providing products and services for individuals and small businesses, specializing in commercial and construction lending. Over the years, PB&T Bank has endured and become a stronger, more secure bank, while remaining independently owned and operated, allowing for a more personal banking experience.Our customers have come to know they can trust and count on PB&T Bank for excellent customer service and equally excellent products.We stand by our Signature Banking culture which is the highest level of customer service each customer receives from an employee of PB&T Bank. Building relationships with internal and external customers based on confidence and trust that PB&T Bank is conducting banking business by taking ownership of customer needs and providing follow up after resolution. We put customers at ease knowing we have completed transactions to the best of our ability. PB&T Bank employees take pride and responsibility by placing their signature on all accomplished troduction:PB&T Bank has been fulfilling financial needs and exceeding our customers' expectations since 1889. We are a full service bank, providing products and services for individuals and small businesses, specializing in commercial and construction lending. Over the years, PB&T Bank has endured and become a stronger, more secure bank, while remaining independently owned and operated, allowing for a more personal banking experience.Our customers have come to know they can trust and count on PB&T Bank for excellent customer service and equally excellent products.We stand by our Signature Banking culture which is the highest level of customer service each customer receives from an employee of PB&T Bank. Building relationships with internal and external customers based on confidence and trust that PB&T Bank is conducting banking business by taking ownership of customer needs and providing follow up after resolution. We put customers at ease knowing we have completed transactions to the best of our ability. PB&T Bank employees take pride and responsibility by placing their signature on all accomplished work.Job Type: Full-TimePay Range: $55,000-$75,000 Depending On ExperienceLocation: Denver, COBenefits Competitive Pay Health and Dental with generous bank contribution (Full-Time Employees) Vision and other supplemental benefits (Full-Time Employees) Bank Paid Group Term Life, Long-Term Disability, Accidental Death Insurance (Full-Time Employees) Vacation earned after 90 days Sick Time earned on DOH Birthday Time Off 401(k) Employee Assistance Program Referral Incentive Program Flexible Spending AccountGeneral PurposeThe position of Branch Operations Manager is responsible for the day-to-day operational and functional duties of the Signature Banking Representatives and Reception areas of the branch to which they have been assigned. This position requires leadership abilities that focus on providing exceptional customer service in achieving the objectives of the bank. This position requires the ability to problem solve, make quick effective decisions concerning the needs of the customers and staff. Manage assigned staff in a positive manner while coaching individuals in their responsibilities. Be responsible and accountable for the continual training of staff on products, policies and procedures. Maintain an acceptable level of work quality from all areas within the branch. Uphold the mission and values established by Pueblo Bank and Trust.Essential DutiesResponsibilities? Comply with requirements of Signature Banking? Models and cultivates strategies to encourage a high-performance work culture based on personal development and best practice principles? Encourages staff development and continuous process improvement? Establish and maintain open communication with staff to ensure awareness of all changes to policies and procedures? Develop and direct branch personnel with ongoing training and coaching on procedures, regulations and conduct? Attend all required job specific training and company meetings? Maintains knowledge of legal requirements and banking regulations affecting deposit-related operations and ensures policies, procedures and reporting are in compliance? Manages customer relationships including the introduction of products and services along with the accurate recording and processing of transactions and their related services? Work collaboratively with the Vice President of Retail Services ensure the branch supports the sales effort and customer service delivery standard referred to as the Signature Banking Program? Ability to build strong internal and external working relationships. Projects an ethical and favorable image of the organization to promote its goals and objectives? Maintain operating procedures to promote efficiency and limit liability to the bank? Assign duties and work schedules of branch retail staff to insure appropriate coverage to support branch operations? Coordinate phone queue coverage and scheduling? Ensure an adequate supply of coincurrency for the efficient operations of the branch? Track and report retail operations and productivity for the branch? Establish and maintain a productive relationship with work related vendors? Ensure that the appearance of the branch and personnel are neat, organized, and in accordance with bank policy? Regular predictable absencesOther DutiesResponsibilities? Support CRA efforts of the Bank within the community? Perform random audits on teller drawers and the vault. Maintain a written, signed report of each audit. Report any exceptions to the supervisor as soon as identified? Perform the duties of a Signature Banker as needed? Perform other duties and responsibilities as assignedSupervisory Duties? Supervise the branch retail staff and perform corrective action as needed? Complete annual performance evaluations on direct reports with delivery to employee prior to their anniversary date? Provide the Human Resources Department with accurate and timely timekeeping information? Interview prospective employees to determine the best applicant based on skills, knowledge and abilities required to perform the jobKnowledge? Basic accounting knowledge? Principles of banking? Bank regulations? Check negotiability? Proficient in the use of Microsoft Office software: MS Word, Excel, Outlook, etc.? Teller and deposit account proceduresSkills? Ability to communicate effectively, both orally and in writing with customers, co-workers and vendors? Effective organizational skills? Proven leadership skills? Provide a high level of interpersonal skills and integrityAbility? Time management with attention to detail? Handle multiple projects and details simultaneously? Prioritizing and meeting critical deadlines? Reasoning and Problem solving? Ability to be a flexible team player and work successfully in a changing environment? Ability to motivate and engage staff? Must be able to write business correspondence, employee evaluations and warnings, and customer correspondence? Must be able to perform mathematical computations using a calculator to determine solutions such as interest earned, total fees, adjusted account balances, etc.? Ability to work independently? Ability to foster a conducive working environmentEducation? Successful completion of High School Diploma or G.E.D. Certificate? Post-secondary education desirable in the areas of business, management or financeExperience? One year Signature Banker and accurate cash handling? One year of relationship banker experience or customer service? Previous experience with automated teller systems and bank specific technology? Two years supervisory experience in a related field, banking experience preferred? Retail sales experience preferredEquipment Involved? Personal computer? Telephone, telephone headset, fax machine, scanner and copier? Calculator and 10-key? Teller machine, scanner, currency counter and coin sorterPhysical Demands and Work EnvironmentThe physical demands and the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit or stand for long periods of time and repetitive armhand movements while operating a computer or equipment. This position is fast paced with frequent interruptions. The employee is occasionally required to reach with hands and arms; stoop, kneel, or crouch. Proper lifting techniques are required to lift, pull, push andor move objects weighing up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.This job description does not constitute an employment agreement between the employer and the employee and is subject to change as the needs andor requirements of the job change deemed by the employer.

Created: 2025-03-05