BOS Service Line Manager

A leading comprehensive engineering design and consulting firm, SSR provides innovative solutions for clients with facility and infrastructure challenges. To achieve client needs, SSR has multiple locations across the US. Working with a diverse group of individuals in a variety of markets, our team of experts partner with our clients to deliver advanced solutions that last.SSR is committed to providing opportunities and benefits to colleagues that promote living fully. Through various competitive benefits and programs available, SSR supports the health, well-being, and personal growth of its employees. SSR offers benefit options including medical, dental, and vision coverage, a generous contribution to employee-owned Health Savings Account, 401(k) with matching up to the full IRS maximum, tuition reimbursement, and a variety of other employee incentives and wellness programs. SSR is a 2019 AEC Building a Better World Award Winner which recognizes our commitment to community outreach and improvement.We feel that SSR is a great place, but don't take our word for it, See what our colleagues are saying at Choose SSR? Look at our Twitter, Facebook and LinkedIn pages to discover more.We are Certified "Great Place to Work" DESCRIPTION:The Service Line Manager provides leadership for a unique Service Line within a Business Unit. This role is responsible for leading a team to help achieve results of the Business Unit, developing strategies for growth and sales in the Service Line, achieving Service Line revenue goals and project performance. The Service Line Manager provides technical direction and management to a group of employees in the service line, and for continuous improvement of scopes of work within service line to optimize SSR's approach to sales and project delivery. This position is responsible for ensuring that projects within the service line are delivered on time, within budget, and of the highest technical quality. Ensures all products, initiatives, and processes are in conformation with organization's established policies and objectives.ESSENTIAL FUNCTIONS:Coordinates with the Business Unit Director on service line strategy, staffing, and salesrevenue goals and forecastingHolds responsibility for service line project profitability. Service lines within Business units do not have separate financials, but financial success is measured at growth and profitability at the project level.Collaborates with the Business Unit Director on revenue management •Holds responsibility for growth and sales of service line.Ensures that projects within the service line are executed on time, in accordance with the client's requirements, and within company policies, procedures, and standards •Works to continuously improve and optimize and modernize how scopes of work are sold and executed within the service line.Mentors staff on project financial management, project management, and client relationsInteracts with clients regarding SSR services, project leads, proposal requests, and client maintenance activitiesCoordinates with Business Unit Director on company standards, industry trends, and corporate directivesPerforms resource management duties such as weekly man-hour assignments and allocationInterfaces with Client Relationship Managers and Project Managers to determine project staffing needsApproves timesheets to assure that project allocations are correctManages the staffing levels and utilization of the service line by tracking performance statistics, maintaining communication with team members, and facilitating employee allocationWorks with HR to plan and execute employee development and technical training including facilitating development through internal trainingEvaluates the performance of technical staff and provides salary and bonus recommendationsLeads efforts for staffing within service line, recruitment, selection, and development of team membersOversees and guides project teams in carrying out design and engineering tasksReviews unusual or complex design problems and provides guidance for a solutionEnsures that all necessary inter-discipline coordination and other communications are being effectively accomplished at all levelsResolves disputes and conflicts that develop within the service line or with other business unitsPrepares template project plans to be utilized by team to increase efficiency of project execution and trainingResponsible for oversight of team's technical standards and oversight of implementation on projectsResponsible for the technical quality of work performed within the teamReviews unusual or complex problems and provides guidance for their solutionsProvides key project leadershipResponsible for oversight of other team members in successful project executionResponsible for assisting in training and development oversight of colleagues within disciplineNetworks throughout the industry to identify opportunities and builds maintains client relationshipsCreates and supports an environment of collaboration and engagement within the teamMaintains knowledge of new technical developments in the discipline and assists technical leaders in the dispersion of this knowledge in the departmentKNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:KNOWLEDGEProficiency in industry Energy Modeling software such as BPE ManagerProficiency in AFDD software platforms such as EBCx managerStrong knowledge of Building Automation Systems design and deployment such as EBCx Manager and BPE ManagerStrong knowledge of green building standards and approach to certification such as sustainability Consulting Manager and BPE ManagerProficiency in Microsoft Office (i.e., Word, Excel, PowerPoint, and Outlook) softwareStrong knowledge of Architectural and MEP systems design process, delivery approaches, and deliverablesStrong knowledge of construction delivery approachesProficiency in project managementStrong knowledge of building codes and regulationsKnowledge of marketing and sales techniquesGeneral knowledge of accounting and how to create and maintain budgetsStrong knowledge of engineering theories and methodologiesProficiency in resource allocationKnowledge of contractsUnderstanding of SSR's disciplines, work products, and execution of processesSKILLS AND ABILITIESComprehension - ability to understand information, ideas, and direction presented in writing andor verbally communicatedWritten Communication Skills - ability to clearly deliver a message through written words using correct grammar, spelling, and punctuationSpeech Clarity - ability to speak clearly and in a common language so that others can understand youVision-Planning - ability to see a desired end goal and employ the specific and necessary means of achieving that goal while maintaining the overall vision of the organizationDetail-Oriented - ability to achieve accuracy and thoroughness when accomplishing a task; pays attention to details and is able to understand what caused a certain outcomeJudgment and Decision-Making Skills - ability to make reasoned judgments that are logical and well thought out; constructively questioning and analyzing information in order to make the best conclusionVisualization - ability to visualize what a project will look like after its completionProblem Sensitivity Emotional Intelligence Skills- ability to tell when something is wrong or is likely to go wrong and how to address uniquely for each individual situationSales - ability to confidently and persistently market the services and products that the organization provides; can effectively influence potential clients and negotiate costs across a variety of client typesTeam-Building and Colleague Growth Skills - ability to enhance social relations, define roles, align goals with team members, and productively work with colleagues towards their individual development.Delegation - ability to effectively assign task responsibility and authority to othersNegotiation Skills - ability to forge an agreement between two parties which is mutually acceptable, especially where there are differing views; able to effectively determine when to compromise or when to stand one's groundTechnical Writing Skills - skilled in the area of summarizing or explaining technical information in a clear, concise, and accurate way, communicating the point intendedMentoring Skills - provides support and feedback to less experienced colleagues; acts as a source of guidance, assistance, and expertise to less experiences colleaguesPresentation Skills - effective in variety of presentation settings both inside and outside the organization; commands attention and can manage group processes during the presentation; can change tactics midstream when something isn't workingOrganizational Skills - can marshal resources (people, funding, material, support, etc.) to get things done; can orchestrate multiple activities at once to accomplish goals; uses resources effectively and efficiently; arranges information and files in a useful mannerCustomer Focus - dedicated to meeting expectations and requirements of internal and external customers; acts with customers in mind and establishes relationships gaining their trust and respectNegotiation Skills - ability to forge an agreement between multiple parties which is mutually acceptable, especially where there are differing views; able to effectively determine when to compromiseBusiness Acumen -knowledgeable in policies, practices, trends and information affecting business and the organization; knows the competition; aware of how strategies work in the marketplaceMINIMUM QUALIFICATIONS:Bachelor's degree in Engineering, Architecture, Building Science or similar12 years of applicable experience in a consultingengineering industry firm including a minimum of 2 years of experience managing technical professionalsAn expert within the discipline of herhis expertiseAccreditation within the discipline of herhis expertiseLEED Accreditation- Sustainability Consulting Manager and BPE Manager is required. EBCx Manager is preferred.WELL Accreditation- Sustainability Consulting Manager is requiredWEDG andor SITES Accreditation- Sustainability Consulting Manager is prefferedASHRAE Building Energy Modeling Professional: Building Performance Engineering Manager is requiredCxA Accreditation: EBCx Manager is requiredCertified Energy Manager: EBCx and BPM Manager is requiredPHYSICAL DEMANDS: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)Frequently use a computer for several hours at a timeMay need to periodically maneuver over, under, and around barriers as well as climb ladders on a job siteFrequently travel by car and plane in order to visit job sites and attend meetings, conferences, and eventsWORK ENVIRONMENT: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)Indoors in a normal office environment with some exposure to excessive noise, darknesspoor lighting, fumes, or dustMay travel to and navigate construction sites, some of which may be at high altitudes or small spaces with dirt or dust particlesRegular overnight travel (about 20 - 30% of the time) to attend meetings, conferences, and events Equal Opportunity EmployerProtected VeteransIndividuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Created: 2025-03-05