Night Auditor

Job Type: Full-time Moxy St Petersburg has arrived!!! We are looking for experienced and dynamic Crew Members to join our team at the Moxy St Petersburg Downtown. This is a groundbreaking new concept hotel offering unique positions throughout our hotel operations. Are you tired of the day-to-day hotel position? Want to join a face paced, #playon vibe? Well, it is time to hang that suit in the closet and apply NOW! We are looking for Front of The House Applying for the Front of House Crew you would be the first and last impressions of our guest. From arrival at check in, to serving a cocktail throughout the day to prepping dinner for our guest in the evening WE DO IT ALL! Thats right! You're NOT just a front desk agent. We are a complete package. We welcome diversity to help us showcase our local vibe. Duties include greeting guests, checking in and out guests, customer service, teamwork with all departments and spreading positivity with each other and our guests.***Marriott FOSSE Experience required!!!Wurzak Hotel Group is seeking a skilled and experienced Night Auditor to join our opening team at the Moxy St. Petersburg Downtown. With 163 stylish designed chic bedrooms, well-appointed functional spaces, fun & flavorful food options, and an intimate urban rooftop designed with adventure in mind, this new boutique hotel is an experiential opportunity for a team player ready to find a new home. If you are seeking a workplace where your skills are valued, your ideas are heard, and your career aspirations are supported, Wurzak Hotel Group is the place for you. Learn more below and become part of a team that is shaping the future of hospitality!Our Employer Brand:We Are Wurzak: Our goal is to instill a sense of pride and inclusion in our team members. At its core, the phrase instills a sense of community and connection to one organization, geographically dispersed. It emphasizes the positive and sizable impact each of our team members have on our properties and our company at scale.Find out more about us on our website or click here to visit our Linkedin page!Our Perks:Highly Competitive SalaryCulture of ExcellencePaid Time OffHotel Discounts401K Company MatchCareer DevelopmentPeer-to-Peer RecognitionQuarterly & Annual AwardsInclusive work environmentMedical, Dental, Vision, Supplemental InsuranceNight AuditorPosition SummaryThe Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.The Night Auditor verifies daily accounting activity and is responsible for the accurate compilation of all reports for management's review the next day. In a Front Desk Agent capacity, greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to plies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.This position requires an overnight shift.Essential FunctionsReviews room and tax postings for accuracy.Balances department totals.Ensures all house charges are posted accurately and in a timely fashion.Balances pletes all room night audit reports.Balances all credit card room charges.Process guest check-ins and room assignments following the hotel's rate structures, discounts and sellupsell strategies. Accommodate special requests when possible. Process check-incheck-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.On time and at work when scheduled and in proper uniform.Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.Consistent professional and positive attitude and actions when communicating with guests and associates.Ensure maintenance problems are promptly reported through proper ply with all company policies and procedures.Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.Check with managersupervisor before leaving work area for any reason.On time and at work when scheduled, and in proper uniform.Attend department meetings as scheduled.Respond to guest requests, concerns and problems to ensure guest satisfaction. Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.Any other tasksduties as requested by management.QualificationsThe Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below. Education and ExperienceHigh school education or equivalent experience. One to two years of customer contact experience.Night auditor experience preferred.Guest service, basic accounting, and familiarity with hospitality industry practices preferred.Skills and AbilitiesAbility to work an overnight shift.Familiarity with basic accounting principles and practices.Ability to understand and provide friendly guest service. Ability to correctly process check-ins and check-outs, answers questions, and resolves guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations. Ability to processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. Ability to compile factsfigures in a timely manner, identify and investigate issues, and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, calculator, phone and other office equipment. Attention to details with good organizational and efficient time management skills.Consistently professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient and simultaneously handling competing and changing priorities. Ability to satisfy the legal requirements for employment within the jurisdiction.Working Conditions & Physical EffortWork is normally performed in an interior hotel environment. While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax. Physical requirements include extended periods of standing andor walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds. The job requires close vision with or without corrective lenses. This position may be required to operate a motor vehicle.NoticeFederal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify.This employer will provide the Social Security Administration (SSA) and, If necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Important: If the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA andor DHS before taking adverse action against you, including terminating your employment.Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form order to determine whether Form I-9 documentation is valid, this employer uses E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.If you believe that your employer has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).

Created: 2025-03-04