Bilingual CSR (11am-8pm, OFF Su & We)

Job Type Full-timeDescriptionBILINGUAL CSR 11am-8pmShift: 11am - 8pmDays Off: Sunday & WednesdayLocation: Remote with initial training in Dublin, OhioFull-time, HourlyDepartment: OPSReports to: Customer Service ManagerWe're constantly developing new and creative ways to solve the industry's most complex problems. Our enterprise software solutions run the gamut of Information Technology Services-from payment processing, to prepaid wireless activations, to mobile and web app development. For the past 10+ years our originality attracts the most outstanding and innovative thinkers- allowing us to develop new and creative approaches while growing as the industry leader. Are you a passionate professional, ready to make changes in the tech world? Join our team today!We are looking for a Bilingual Customer Service Representative to join our Customer Service Team. The Bilingual CSR will have the opportunity to provide technical assistance to T-CETRA merchants and respond to merchant needs in a professional and friendly manner. The schedule for this job is 11am - 8pm, M, Tu, Th, Fr, Sa with days off Wednesday & Sunday.Respond to Customer calls in both English and Spanish languages and help with issues related to:Activation of SIM cardsComplete port-in activationsExplaining activation issues, transactions, and termsContact carriers to resolve activation issues or verify activationsDevelop and maintain a good relationship with merchants, Master Agents, and EmployeesAll other duties as assignedRequirements Fluent in both Spanish and EnglishAbility to multi-task and work under pressureStrong technical and computer skillsPleasant attitude, treat customers in a friendly and courteous mannerPatient and passionate personalityCommunication skillsAbility to work in a fast-paced environmentHigh School DiplomaCollege coursework a plusWhy Should You Apply?Paid Time OffUp to $300 monthly bonusComprehensive Medical, Vision and DentalMatching 401k up to 4%FMLA and Life InsuranceTuition ReimbursementWellness ProgramEmployee Growth and Development Reimbursement ProgramDiscounted Rates for Multiple Handsets and Prepaid Wireless RatesBeautiful nearby walking paths and parkFun, value centered work atmosphereFlexible work environment Salary Description $17hour

Created: 2025-03-04