Market Quality Engineer

Job Title: Market Quality EngineerLocation: Culver City, CA (Sony Pictures Studio Lot) until Fall 2025, then Torrance, CASalary: $124,000 to $138,000 per yearAbout Sony Honda Mobility of AmericaJoin a Trailblazing TeamSony Honda Mobility of America Inc. (SHMA), based in Culver City, California, is a dynamic subsidiary of Sony Honda Mobility Inc., a groundbreaking joint venture between Sony and Honda, headquartered in Tokyo, Japan.Pioneering the Future of MobilityOur U.S. subsidiary was founded in March 2023 and is dedicated to bringing AFEELA, our state-of-the-art electric vehicle (EV) built in the U.S. at our plant in Ohio, to market.Experience the "FEEL" of InnovationAFEELA is designed around the concept of "FEEL"-an intelligent mobility experience that fosters a dynamic, interactive connection between people, vehicles, and society. With advanced sensing and network IT technologies, AFEELA is redefining mobility.Drive Innovation Through DiversityAt SHMA, we are committed to innovation and diversity, bringing together top talent from various industries to shape the future of mobility and entertainment.About the PositionSony Honda Mobility of America (SHMA) is seeking a Market Quality Engineer to play a key role in enhancing vehicle quality by analyzing market complaints and warranty claims. This role ensures customer feedback is effectively integrated into quality improvement initiatives while providing opportunities to expand technical knowledge and expertise. The ideal candidate will have a strong automotive background, experience in problem resolution, and the ability to collaborate cross-functionally to drive continuous improvements.Job ResponsibilitiesMonitor market complaints and warranty claims to identify potential design or manufacturing issues.Perform initial analysis of telematics data and customer complaints to detect vehicle-related problems.Utilize data insights to support evaluation and root cause analysis of emerging issues.Manage and maintain analysis equipment for accurate investigation of vehicle problems.Collaborate with senior engineers to conduct thorough investigations and identify problem areas.Assist in determining root causes and developing countermeasures for design and factory-related issues.Track and monitor the progress and effectiveness of implemented pile and share technical reports, summaries, and findings in departmental meetings.Advocate for the voice of the customer to enhance overall vehicle quality and satisfaction.Coordinate and manage warranty reimbursement claims with the vehicle manufacturing company.Support continuous improvement initiatives for vehicle quality.Ensure accurate documentation of all investigations and quality improvement activities.QualificationsRequired:Bachelor's degree in Engineering or a related technical field.Minimum of 5 years of experience in the automotive industry.Extensive knowledge of problem resolution and quality improvement methodologies.Strong technical understanding of automotive features and functions.Proven experience in creating technical and process documentation.Excellent ability to interpret and communicate complex technical issues.Hands-on approach to problem-solving and troubleshooting.Preferred:Previous experience at a Japanese company.Automotive experience strongly recommended (Honda experience a plus).Experience working with customer complaint data (warranty, field reports, dealer contacts, etc.).EV bumper-to-bumper experience.Field repairsupport experience.Additional DetailsLocation Transition: Initially based in Culver City, CA, then moving to Torrance, CA once the Southern California Delivery Center is completed in Fall 2025.Work Arrangement: 90% in-office presence required.Travel Requirements:Year 1: Up to 50% travel, including trips to Japan and Ohio.Year 2: Up to 25% travel.Visa Sponsorship: Not available for this position.Our Work CulturePowered by Industry Giants, Driven Like a StartupSony and Honda bring their legacy of innovation and excellence to SHMA, but we thrive on agility, creativity, and the dynamic energy of a startup. Here, you'll be part of a fast-moving team where new ideas are encouraged, and bold thinking is rewarded.A Culture of Collaboration & InnovationWe believe that the best ideas come from diverse teams working together. Our open communication and teamwork-first mentality ensure that every voice is heard, and every contribution matters. Whether you're an engineer, designer, or marketer, you'll collaborate with top-tier professionals across the tech, entertainment, and automotive industries to redefine mobility.More Than Just Work-A CommunityTeam Bonding & Fun Activities - From off-site retreats to team-building challenges, we create opportunities to build strong professional and personal relationships.State-of-the-Art Break Rooms - Recharge with free refreshments, PlayStation 5 gaming zones, and immersive Gran Turismo racing simulators.Culinary Perks - Enjoy our corporate cafeterias and coffee shops with subsidized meals, ensuring you're fueled for creativity and innovation.A Winning Mindset - We push boundaries, set high standards, and celebrate every milestone on our journey to revolutionizing mobility.Sony Pictures Studio Access - Work at the intersection of entertainment and technology while experiencing the energy of the Sony Pictures Studio campus.Shaping the Future, TogetherEvery role at SHMA contributes to shaping a new era of mobility. Be a part of history as we build transformative technology that enhances the way people experience the world.Perks & BenefitsCompetitive Compensation & RewardsMarket-Leading Salary & Bonuses - Get rewarded for the impact you create.Annual Bonus Incentives - Recognition for your contributions with performance-based rewards (subject to eligibility).401(k) Retirement Savings - Secure your future with a competitive retirement plan, including company matching.Flexible Work & Time OffFlexible Work Options - Work where you thrive best with flexible work arrangements (subject to eligibility).Unlimited Paid Time Off - Take what you need, when you need it, with a guaranteed minimum of 15 days off plus holidays.Generous Parental Leave - Enjoy fully paid time off to bond with your growing family.World-Class Benefits & DevelopmentComprehensive Healthcare - Full medical, dental, and vision coverage for you and your family.Professional Growth Stipends - A quarterly budget for upskilling, conferences, and certifications to fuel your career growth.Cutting-Edge Equipment - Start strong with a brand-new laptop, monitor, and any tech tools you need.Exclusive PerksSony Discounts - Get special pricing on Sony electronics, entertainment experiences, and pany-Provided Phone - Stay connected with a company-sponsored phone (subject to eligibility).Branded Swag & Recognition Gifts - Show off your SHMA pride with exclusive team apparel and rewards.Salary & CompensationThe anticipated annual base salary for this position is $124,000 to $138,000. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives andor from which they will be performing the job. Equal Opportunity StatementSony Honda Mobility of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex, gender, national origin, citizenship, ancestry, age, disability, military status, veteran status, sexual orientation, gender identity, marital or family status, genetic information, medical condition, or any other basis protected by law.Disability AccommodationSony Honda Mobility of America is committed to providing reasonable accommodations for applicants with disabilities. If you require an accommodation during the application process, please contact us at , specifying the position you are applying for.

Created: 2025-03-04