Front Office Manager

Company DescriptionWhy work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City's premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.Job DescriptionSummary of Responsibilities: Reporting to the Assistant Director, Front Office responsibilities and essential job functions include but are not limited to the following:Assist the Front Office in all aspects of the department and ensure service standards are followedProvides managerial support for Reception, Royal Service, Concierge, Guest Relations and Guest Services in the daily operational duties for these areasConsistently offer professional, friendly and engaging serviceEnsure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelinesCommunicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operationAssist guests regarding hotel facilities in an informative and helpful wayFollow department policies, procedures and service standardsFollow all safety policies Other duties as assigned Compensation: $80,000 per annumQualificationsPassion for guest serviceExcellent written and verbal communication, interpersonal and leadership skillsHighly organized, results-oriented with the ability to be flexible and work well under pressureDegree or Diploma in Hospitality Management is an assetFluency in EnglishMinimum of 1 year previous proven supervisory experienceMust have the ability to handle a multitude of tasks and Guest requestsKnowledge of Micros-Fidelio Property Management System an assetShould possess or seek certification in basic first aidStrong guest service orientation and training skills background requiredAbility to work independently and prioritize responsibilitiesExperience with a Hotel loyalty program an assetComputer proficiency in a Windows environment (Word, Excel, PowerPoint)Additional InformationAll your information will be kept confidential according to EEO guidelines.

Created: 2025-03-04