Customer Service Rep II *Bilingual*

Customer Service Rep II *Bilingual*Department: Intermodal Rail OperationsEmployment Type: Full TimeLocation: Dublin, OHReporting To: Diana SalinasCompensation: $17.40 - $24.89 hourDescriptionAs a Customer Service Representative for our Intermodal division, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you'll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion. As a part of the STG team, you'll have a starring role in helping us continue to provide daily freight solutions for our global customers. Key ResponsibilitiesAssist customers and business partners via telephone and email Diagnose, assess, and resolve problems or issues Monitor progress of delivery routes Schedule pickup and deliveries, track and trace loads to identify delayed shipments Process changes or cancellations to delivery orders Skills, Knowledge & ExpertiseMust be bilingual in both English and Spanish1 year of logistics experience, resolving problems and issues Basic Microsoft Office skills (Word, Excel, & Outlook) High school diploma or equivalent Experience with Microsoft Office and other business-related applications Strong customer service skills with the drive to resolve issues Excellent organizational skills The ability to thrive under pressure while delivering solutions that exceed customer expectations Job Benefits8 paid holidays and 1 additional floating Diversity DayPTO program based on role and tenure, starting at 15 days! Incentive Bonus Program based on role within STGComprehensive Benefits that include Medical, Vision, and Dental Insurance Options401K program with Employer matchWellness programsAdditional benefits including recognition program, financial education and engagement activities *STG benefits can be found here:

Created: 2025-03-04