Clerical Associate - Level III (Provisional ...

Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby-Friendly Hospital, a U.S. News & World Report high performing hospital. The hospital's staff is as diverse as the patients they serve. Interpreter services can be provided at any time of the day or night in over 130 languages.At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.Work Shifts4:00 P.M - 12:00 A.MJob DescriptionPurpose: Under the supervision of the Coordinating ManagerSupervisor, ensure that the staff is performing the job responsibilities accurately.Specific Duties and Responsibilities:The Clerical Associate IIITelephone operator is charged with and responsible for:•Operating CISCO Finesse 9751 console.•Direct incoming. Outgoing and in-house calls to the appropriate destinations.•Ensure notification to all hospital staff in the event of the following situations:o Fire Alarmso Disaster Control (InternalExternal)o Individuals in Medical Distresso All codes•Ensure information in directory is accurate (any incorrect or missing information is to be reported to the supervisor for correction).•Program and distribute Multi-tone in-house and Long-range pagers to house staff.•Replace non-working pagers, give out loaner pagers and distribute batteries when needed.•Prepare monthly on-call house staff schedules, making sure all information is received and passed along to all of the staff.•Ensure the contact of key personnel for each hospital service, 24 hours a day, 7 days a week for routine business as well as emergencies.•Assist with training new hires.•Overhead paging and announcements.•Departmental clerical functions.•Supervisory duties when required.•Special projects as deemed necessary.Minimum Qualifications1. A high school diploma or its educational equivalent; and2. Six (6) months of full-time satisfactory clerical experience andor experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; andor performing related customer service activities.Department PreferencesA three (3) week hands on training is provided for all new hires.If you wish to apply for this position, please apply online by clicking the "Apply Now" button.NYC Health and Hospitals offers a competitive benefits package that includes:Comprehensive Health Benefits for employees hired to work 20+ hrs. per weekRetirement Savings and Pension PlansLoan Forgiveness Programs for eligible employeesPaid Holidays and Vacation in accordance with employees' Collectively bargained contractsCollege tuition discounts and professional development opportunitiesMultiple employee discounts programs

Created: 2025-03-04