123 Cin & Col Field Customer Service Professional

Job Overview: The Field Customer Service Representative acts as a field-based project manager and customer advocate, providing personalized on-site support throughout construction projects. This role combines project management expertise with exceptional customer service skills to ensure successful project completion within their designated geographic territory. Key Responsibilities: Project Oversight: Conduct construction meetings with Property Owners to set expectations and review project scope Perform regular site visits to monitor project progress and quality Coordinate with crew leaders, inside customer service reps, field repairs tech to maintain project timelines Document and photograph project milestones Update ERP with communications, photos, and documentation provided by Property Owner or crews Customer Experience Management: Serve as additional point of contact for Property Owners throughout field trade lifecycle Proactively address customer concerns and provide real-time project updates Facilitate on-site communication between crews, property owners, and internal employees Guide customers through each phase of their project Quality Control: Conduct pre and post-project inspections Ensure work meets company standards and customer expectations Document and coordinate punch list items, small repairs as needed Facilitate warranty walk-throughs and follow-up Field Operations Support: Manage site logistics Identify and resolve potential project delays or issues Support crew needs and resource requirements Manage truck inventory for miscellaneous project items RequirementsQualifications: Education: Associates degree preferred; equivalent experience in constructionproject management accepted Experience: 3+ years in construction project management or customer service Experience with construction processes Valid driver's license and clean driving record Skills: Strong project management and problem-solving abilities Excellence in face-to-face customer interaction Proficiency in project management software and mobile applications Knowledge of construction practices and safety requirements BenefitsSalary: $54,000 - $63,500Benefits: Comprehensive health, dental, and vision insurance 401(k) with company match Company vehicle or vehicle allowance and fuel card Company Credit Card and Fuel Card Phone allowance Paid time off and holidays

Created: 2025-03-04