Front Desk Coordinator - Doggy Daycare and Spa

Bring your dog to work? That's right! Dogtopia, the industry leader in dog daycare, boarding, and spa services is interviewing now for several openings for an energetic, organized, business-minded individual that will be the first point of contact as a Front Desk Coordinator. Start ASAP! This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!What we offer: Let's look at what Dogtopia does for you!It's always bring your dog to work day!Education in basic dog obedience and trainingFun, dynamic team culture with more than 60 locationsCareer progression based on performanceAdditional certification programs availableCompetitive wages with flexibility in schedulingLearn key skills related to customer service, teamwork, or even sales! Compensations: Benefits: Bring your dog to work! Hiring for all shifts.Hourly Rates: $13 RequirementsNow that we have the fun out of the way let's get into what you can offer us. Qualifications Must love dogsAbility to spend up to 100% of work time standingAbility to work flexible days and hours, including holidays and weekendsAbility to work cohesively with others in a fun, fast paced environmentStrong customer service skills, along with customer tolerantAbility to maketake phone calls while still assisting lobbyMust be comfortable with up-selling Core Competences Consistent and timely attendanceAbility to learn dog recognitionCompletion of all E-learning platformsNPS and phone scoresProper door control in all roomsProper record keepingParticipate and lead topics in team meetings Personal Characteristics Detail orientedQuick thinkerEmotionally intelligentOutgoing, enthusiastic by natureFun-lovingStrong multitaskerExcellent communicator Day to day Duties Data entryCreating Pet Parent ChartsGreeting EVERYONE that walks in or out of Dogtopia!Understanding Dogtopia's retail itemsUnderstanding our Dogtopia-ismsThe rules by which we, as Dogtopians live by are:We LOVE life unconditionally like a dog. We STAY loyal to our pack.We CHASE the absolute highest standards of safety. We PLAY to our fullest potential.We TREAT every day like It's the Most Exciting Day Ever! Clean and Safe Environment to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty completeMaintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia's safety and cleaning ventory management of cleaning, dog and First Aid supplies.Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues. Customer Service and Presentation Maintains a neat and organized Front Desk team and area at all times.Sets the example for the team on the 3 Ss (smile, story and satisfaction) and hold accountable to internal and external customer service standards.Answer phones, e-mails and questions from pet parentsStrive for high customer review ratings!ENJOY your team! GROW your team! And PLAY to your fullest potentialAll new hires must complete a 30-day probationary period to complete their training and meet skills and certification checkpoints, during which time they will be paid $9.00 per hour. It's possible for some candidates to complete their probationary period sooner, by showing full competence and control of the playroom by themselves. Once a new hire is able to work a room by themselves, they will receive their hourly rate of $12. You will be required to conduct approximately 6 hours of self-paced online training prior to starting your in-room training, for which you will be compensated at the $9.00 per hour rate.As the Front Desk Coordinator you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand:

Created: 2025-03-04