Account Manager, IT -Japanese Bilingual

About the job Account Manager, IT -Japanese Bilingual Our client, an IT Firm in NYC, is looking for an Account Manager -Japanese Bilingual Job DescriptionClient Relationship Management: Develop and nurture long-term relationships with assigned MSP clients, understanding their needs and proactively addressing concerns.Service Delivery Oversight: Monitor the delivery of IT services against SLAs, ensuring timely issue resolution and client satisfaction.Account Growth: Identify potential opportunities to expand service offerings within existing accounts, including upselling and cross-selling additional IT solutions.Contract Management: Manage client contracts, renewals, and billing processes, ensuring compliance with agreed terms.Performance Reporting: Regularly analyze client data and generate reports to demonstrate the value of MSP services and identify areas for improvement.Technical Understanding: Possess a basic understanding of IT infrastructure, network management, security, and cloud technologies to effectively communicate with clients and technical teams.Proactive Engagement: Conduct regular client check-ins, anticipate potential issues, and proactively address them to maintain a high level of service.Collaboration: Work closely with internal teams like sales, technical support, and engineering to ensure seamless client experience.RequirementProven track record of 5+ years in IT, with exceptional communication abilities, across roles in Engineering, PM, and Account Management.Fluency in both English and Japanese (native level) is essential.

Created: 2025-03-04