Zoom Front Desk Assistant

About the Organization At Vaughn College, our mission is to educate and train future leaders in the futureproof fields of engineering and technology, management and aviation. The college strives to provide a dynamic learning environment built on our aeronautical heritage that inspires a diverse and committed community of students to achieve success as leaders in the industries we serve. Just minutes from Manhattan, Vaughn College is in the heart of New York City in Queens, NY, adjacent to LaGuardia Airport. Queens is one of New York's most fascinating boroughs and has been ranked as the 'number one' US travel destination and the nation's single most diverse county.What separates Vaughn College from other institutions is our uniquely committed faculty who come to the classroom with extensive experience in such fields as engineering, manufacturing, aviation, management and communications. Working closely with the industries we serve, Vaughn has developed rigorous curricula that incorporate the latest technology as well as the knowledge you need to succeed in your chosen profession. We provide traditional degrees as well as professional, technical and certification programs that prepare our graduates for successful careers. Most importantly, a degree from Vaughn College provides the critical, analytical and communication skills that form the foundation for a lifetime of success. Our graduates have gone on to become leaders in many major industries. More than 98 percent of our graduates are employed or continue their education, 78 percent in their field of study, within one year of graduation. Vaughn College has a six-acre campus and is convenient to major transportation routes. As part of the institution's strategic plan, a 200-bed residential hall has been built, enabling students to live and pursue their chosen field of study on campus. Description Position purposeThe Zoom Front Desk Assistant serves as the first point of contact for visitors, students, and staff, or faculty providing exceptional customer service both in person and virtually. This role manages front desk operations, including greeting guests, answering inquiries, handling phone and email communications, scheduling appointments, and directing individuals to appropriate resources. The Zoom Front Desk Assistant ensures a welcoming and efficient environment while maintaining confidentiality and professionalism in all interactions. Additionally, they support administrative tasks and leverage virtual platforms to assist remote visitorsMajor ResponsibilitiesDutiesFunctionsTasksZFD assistants will have a number of different responsibilities, which may include: This position requires in-person hours. Staff may be required to perform duties from the Academic Success Center at the discretion of the director or academic advisers and success coaches. Staffing the College's Zoom Front Desk; this may include being available on Zoom to answer questions, keeping apprised of common questions and answers, and relaying guests questions and concerns to the director, academic advisers or success coaches. Performing administrative tasks, including answering emails, organizing documents (physical andor virtual), making phone calls, and performing data entry. Performing research and data gathering projects as directed. Maintaining general organization of facilities, including office spaces. Documenting interactions with students as directed by the director. All other duties as assigned.**Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill andor ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education andor Experience Requirements: HS Diploma or GEDProfessional Skills Ability to communicate and write in business English; Ability to use Microsoft Excel for basic spreadsheets; Demonstrated professionalism, including attending meetings in a timely fashion and following up on goals and deadlines; Demonstrated verbal communication, including the ability to listen to concerns and provide appropriate information; Ability to multitask, as the individual may be shared across multiple offices in the Division of Academic Success.Work environment and physical functions This position is located in an office environment.Generally an employee needs to be able to sit, stand, and navigate within the office area. The office equipment,either individually used or shared with a department, is the responsibility of all employees. When working remotely, at the discretion of management, the employee needs to be able to connect to Zoom and participate in meetings with video and audio enabledPreferred? In-depth knowledge of Zoom and D2L. College degreeCompensationThe entry level compensation for this position is expected to range from $16.50 - $20.00 per hour.Full-TimePart-Time Part-Time ExemptNon-Exempt Non-Exempt Salary $16.50 - $20.00 per hour EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications.

Created: 2025-03-04