Branch Manager

Job OverviewThe Branch Manager is responsible for the branch's success. Branch staff report directly to the Branch Manager and it is the Branch Manager's responsibility to ensure all staff are well-trained and knowledgeable about our products, procedures, and customer service policies. It is the Branch Manager's responsibility to motivate, coach and inspire staff to achieve new levels of success and be customer-centric in their attitude and actions. The Branch Manager is responsible for ensuring warehouse, customer service, and sales departments are in compliance with all company policies, directives, and procedures. The Branch Manager's goal is to consistently grow sales and profit by following all operational procedures, seeking new clientele, and growing existing accounts. DutiesManage all aspects of the branch's operations, sales and customer serviceEnsure your branch meets budget, sales and profit plans every monthEnsure branch operational procedures are strictly followed making sure your branch is run smoothly, has accurate inventory, and correct billing and invoicing procedures for samples and product purchases Ensure every branch complies with corporate-directed marketing and sales campaignsPromote and plan successful, polished, fun and well-attended product launch parties on a quarterly basis Ensure all quarterly product launch marketing collateral is immediately delivered and set-up in accounts and drive sales in these new product collectionsActively push sales in discontinued products by ensuring new pricing is posted and announced in every branch location, customers are notified, all staff are trained, and product is well-displayed to promote salesHelp resolve client issues immediately with best possible solutions, following corporate procedureMaintain and increase professional and technical knowledge by reviewing product literature, manuals, and manufacturer bulletins, as well as attending vendor manufacturer seminars whenever availableEstablish quarterly goals with all branch staff and review regularly ensure goals are metHire and develop a team that works cohesively with the customer as the primary focusImplement all company directives and proceduresEnforce all company policies and consult with HR when necessaryManage time efficiently and delegate tasks as appropriate Attend and actively listen to the company-wide weekly Monday Morning Meeting sales webinar to stay informed on new products, procedures, and company-wide initiatives. If unable to attend, listen to the recorded webinar on Bedro University (posted in the "Bedrosians Library" folder every Monday following the webinar). Conduct weekly branch meetings to educate employees on new products, procedures, strategies, and general company news following the company-wide weekly Monday morning sales webinar.Coordinate vendor product knowledge sessions for all staff members and ensure staff retain the knowledge through regular quizzing and mock customer interactionsConduct monthly safety meetings and inspections with all appropriate staff membersManage all branch expenses and report to accounting Prepare, coordinate, and assist with physical inventoriesPromote Bedrosians products and services everywhere you goMaintain and increase professional and technical knowledge by reviewing product literature, manuals, and manufacturer bulletins, as well as attending vendor manufacturer seminars whenever availableWork with your branch's outside sales representative(s) to increase the company's client base and market shareGrow existing client relationships and develop new relationshipsCreate a structured employee work schedule, effectively manage overtime, and submit sick and vacation time for employees as neededCoach sales staff to help meet individual and branch sales goalsTravel and participate in industry tradeshows andor company meetings and events when necessaryWork within the framework of the company's defined rules, procedures, goals and directives. Any other duties required of the position Minimum QualificationsFive (5) years of prior large retail branch management experience Positive attitudeExcellent Computer skillsExcellent and professional phone skillsExcellent verbal and written English communication skills Excellent planning and organizational skills Ability to lead, motivate, and coach a teamExcellent understanding of design and colorWork on the weekendsPossess a flexible work scheduleAbility to lift up to 75 lbs.Drivers License (must provide current MVR)Bi-lingual in Spanish is a plusBedrosians is an Equal Opportunity Employer that promotes, for the health of its employees, a Drug-Free Workplace philosophy. This job posting does not constitute an offer of employment and is not an employment contract. To be considered for this position please complete a quick 3 minute application through our Careers page:

Created: 2025-03-03